Oracle Service Cloud CRM IT Analyst II

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to :

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Oracle Service Cloud CRM IT Analyst IIThe IT Systems Functional II will work within the IT Team to support the overall system / network needs of Niagara’s corporate office and plants.

Essential Functions

• Analyze and evaluate business processes, anticipate requirements, and uncover areas for improvement
• Trouble shooting daily operational system issues to define root cause and define temporary / permanent solutions
• Work with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs
• Ability to work in fast paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations
• Ability to work independently with minimal supervision
• Organize, schedule and run meetings to identify Oracle service cloud and / or Oracle fusion application opportunities and system needsInteracting with multiple departments including but not limited to IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and ProductionDocumenting meeting minutes, action items, issues, and risks
• Documenting requirements, process flows, new functionality, and creation of SOP / training materials
• Training super and end users on new functionality and process changes
• Ability to plan, track, escalate, and deliver upon tasks and timelines assigned
• Available for 24 / 7 support (scheduled and off hours)
• Review system design approaches to ensure they fully meet the business requirements
• Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements
• Produce key documents, both in written and presentation format
• Excellent problem solver with the ability to keep many driving factors and requirements in focus
• Monitor and improve process and technology and provide insights into overall status
• Strong communication and documentation skills, ability to communicate and interact at executive and junior levels
• Review system design approaches to ensure they fully meet the business requirements
• Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
• Produce key documents, both in written and presentation format.
• Excellent problem solver with the ability to keep many driving factors and requirements in focus
• Monitor process and technology and provide insights into overall status
• Train business users on new process and functionality
• Strong communication and documentation skills, ability to communicate and interact at executive and junior levels
• End to end Project Management throughout the project lifecycle : including administration, planning, configuration, testing, training, implementation, support, and change management
• Trouble shooting systemic and operational system issues to define root cause and determine temporary / permanent solutions
• Work with application vendors to identify / resolve application defects
• Work with internal and external stakeholder to identify system enhancements and gaps to design and build a sustainable solution
• Guide other IT resources as needed
• Proactively identify and address defects / issues independently

Qualifications

• Minimum Qualifications : 2 Years Experience in Oracle service cloud and / or Oracle fusion application environment2 Years Experience managing people / projects
• Preferred Qualifications : 4 Years Experience in Design, Implementation, and Testing of Oracle Service Cloud.4 Years Experience managing people / projects

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success :

• Lead Like an OwnerMakes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customers
• InnovACTMakes recommendations to continuously improve policies, methods, procedures, and / or productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiency
• Find a WaySeeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blame
• Empowered to be GreatConsistently looks for ways to improve one’s self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectations

Additionally, the IT Analyst is expected to demonstrate :

• Analyze and develop solutions addressing customer needs
• Experience in Business Analysis
• Overall high degree of professionalism
• Strong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people.
• Must work independently
• Strong analytical, problem-solving skills and critical thinking skills
• Ability to translate complex business needs into use case models
• Ability to manage multiple priorities and projects
• Strong written and verbal communication skills including the ability to provide detail documentation of a technology incident
• Proficient computer skills (i.e. Microsoft Office, Outlook)
• Excellent interpersonal, communications and analysis skills, planning and organizational proficiency and good business judgment
• Ability to delivery effective and professional presentation to peers, management and other professionals within our field

Education

Minimum Required :

Bachelor’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, related field, or equivalent work experience

Preferred (Optimal Candidate) :

Master’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, or related field or equivalent work experience

Certification / License :

• Required : NA
• Preferred : NA

Foreign Language

• Required : NA
• Preferred : NA

Typical Compensation Range

Pay Rate Type : Salary$95,301.00 - $138,186.00 / Yearly

Benefits

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC.

Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.