Workday Customer Accounts Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Workday Customer Accounts Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.

If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do / Responsibilities

This is a lead role in Workday Customer Accounts for a large media operate client. We are looking for a hands-on consultant who has a passion for Workday and Operate, who thrives in a collaborative environment, share new ideas and pitch in where needed.

This is a lead role in Workday Finance with a solid focus in Workday Customer Accounts, Customer Contracts, Revenue and Billing.

A workday financials certified resource who has extensive experience in this area and can understand client requirements and be able to also offer options and / or workarounds if needed

This role will be responsible for primarily working with the client who is over Customer Accounts. It is important that the individual understands requirements from the client, can openly discuss options and then configure / test / migrate to production.

This individual will be expected to hold weekly meetings with the client to review open items, new issues, manage workload though the ServiceNow ticketing system, as well as be able to be a backup to the other team members on this client

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

The Enterprise Operations as a Service Offering addresses our clients' needs for on-going operations of their technology and business process investments through multi-year contracts.

We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings : SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

Qualifications

Required

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline;

or equivalent experience

• 3+ years of Workday Customer Accounts hands-on experience, with experience configuring any of the customer accounts business processes, customer accounts / billing / revenue custom validations
• 3+ years of prior AMS working experience in the customer accounts workstream
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries / sectors you serve
• Must be able to start by 9 / 9 / 2024

Preferred

• Workday Financials Certified
• Analytical / Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations
• The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is $97,000 to $163,225.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation : https : / / www2.deloitte.com / us / en / pages / careers / articles / join-deloitte-assistance-for-disabled-applicants.html

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