Vessco Holdings is implementing Global Shop Solutions (GSS), an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system across the family of companies that make up our business to support a best-in-class customer and team member experience.
We are seeking a Group ERP Process & Training Specialist, who will partner with the team during the implementation process at each location and support system and process training.
The base training documentation is in place and this individual will be responsible to customize the documentation and facilitate delivery of effective training to meet the needs of the location and the audience, with support from Subject Matter Experts (SMEs).
Successful training and delivery, along with supporting documentation is critical to implementation of the company's ERP / CRM system.
Following implementation, the Group ERP Process & Training Specialist will support ongoing maintenance and continuous improvement initiatives across all Vessco Holdings companies.
This position represents an excellent opportunity in a dynamic, entrepreneurial, fast growing, and employee focused company.
ROLE AND RESPONSIBILITIES
- Adapt provided training content and material to suit the business, group, or audience; generating training materials customized to the specific location going through implementation.
- Coordinate all aspects of the Global Shop ERP and CRM training program; scheduling training classes, coordinating with subject matter experts, and handling logistics for training activities across assigned locations.
- Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, video training, and on-the-job coaching.
- With input from leaders and the team, design and apply assessment tools to measure training effectiveness, track, and report outcomes.
- Support the administration and management of GSS Learning Management System (LMS), including creation of customized training courses and videos.
- Other duties as assigned.
EDUCATION
Associates degree or equivalent, in a related field.
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