Kelly Services is currently seeking for a Desktop Support Analyst for one of our top clients in Boston , MA.
JOB TITLE : Desktop Support Analyst
LOCATION : Boston, MA
INDUSTRY : Medical Device
DURATION : 5 Months (Temporary / Contract)
JOB DESCRIPTION : Boston on-site role
Boston on-site role
Primary responsibilities are to :
Monitor Helpdesk ticketing system. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection.
Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user education. (20%)
- Apply standard corporate workstation image and deploy equipment to new employees. RE-image existing employee PCs, as needed, without the loss of data. (20%)
- Create, maintain, and delete Windows Active Directory accounts in accordance with company standards. Ensure integrity of data by limiting access to all network resources. (15%)
- Assist in planning and implementing network and computing infrastructure plans and work with the East Coast Infrastructure manager in small to medium sized projects according to budgets, schedules and business needs. (15%)
- Support and maintain servers, desktop / laptop hardware, and software applications. (15%)
- Support and maintain all databases and applications, ensuring that they are secure, available and functioning optimally at all times and maintain peripheral systems including, but not limited to, the backup systems, wireless systems, VPN access, etc. (10%)
- Follow documented procedures and controls. Must maintain required evidence of compliance and provide said evidence during Audit testing. (5%)
DESIRED MINIMUM QUALIFICATIONS
Bachelor’s degree in Computer Sciences or Information Technology or equivalent combination of experience and education
3 - 5 years relevant work experience
Microsoft Network Certification and / or Microsoft Active Directory knowledge
Demonstrated knowledge of Windows servers and Windows desktop / laptop systems
Ability to manage multiple projects, activities and tasks simultaneously
Must understand the importance of documenting processes, procedures, and applications in a highly regulated medical device environment (experience working in highly regulated environments, medical / aerospace, a plus)
Must possess good interpersonal skills and the ability to communicate with technical and non-technical personnel alike
Ability to work on a team and supervise and coach contractors and consultants
Ability to work independently without close supervision
Other Skills : Must be a self-starter with a positive attitude, strong customer service skills, proven problem-solving skills, the ability to prioritize and execute tasks in a dynamic environment, the ability to learn, adapt, and apply new concepts and technologies, and the ability to work a flexible work schedule as needed.
9426347
Desktop Support Analyst III
Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Suppor...
Senior Desktop Support Analyst
Support and maintain servers, desktop / laptop hardware, and software applications (15%). Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-u...
Desktop Support Analyst
Support and maintain servers, desktop / laptop hardware, and software applications. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user ed...
Desktop Support Analyst
Support and maintain servers, desktop / laptop hardware, and software applications. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user ed...
Desktop Support Analyst
Support and maintain servers, desktop / laptop hardware, and software applications. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user ed...
Desktop Support Analyst
Robert Half is assisting a leading investment management firm to hire for a full-time Desktop Support Analyst onsite in Boston. They are looking for a motivated, tech-savvy Desktop Support Analyst to join their team. This role provides high-level support towards the firm's overall productivity by su...
Desktop Support Analyst
Yrs of experience supporting the Deskside operations, Handson with laptop imaging and deployment, Service Now ticketing tool experience. Experience in Desktop trouble Shooting - Windows & Mac. Mexpereince in Mobility support - configuring iPhones and iPads. Expereince in desktop Asset management...
Desktop Support Analyst III
Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Suppor...
Desktop Support Technician (28069-TYUN)
Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications. Suppor...
Desktop Support Technician - 228370
Our client is a healthcare organization headquartered in Boston, MA and that’s looking to bring a Desktop Support Technician onto their team due growth! This person will be responsible for hardware refreshes, reimaging devices, providing in-person technical troubleshooting, and taking on various des...