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Real Time Analyst

VirtualVocations
Jersey City, New Jersey, United States
Full-time

A company is looking for a Real Time Analyst - Lead Workforce Management Representative.Key ResponsibilitiesMonitor real-time queues and manage transactions across multiple lines of businessAnalyze call trends and provide recommendations for staffing and strategy adjustmentsLead daily performance reviews and communicate updates to internal stakeholdersRequired QualificationsBachelor's degree or equivalent experienceMinimum of two years of call center experienceIntermediate expertise in Excel and PowerPointAbility to work flexible hours and overtime as neededExperience with call center tools and workforce management software

10 hours ago
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