Lead Medical Receptionist

This is a full-time, benefitted position located in our Imaging Center in Alexandria, Virginia . The hours are Monday Friday, 8 : 00 AM 4 : 30 PM.

No weekends, holidays, or call! Free on-site parking!

Who you are :

As a Lead Medical Receptionist for Fairfax Radiology Centers (FRC), you embrace the fact that you are the first impression for our patients and family members as they arrive to our Imaging Center.

You are empathetic and kind, thrive in a fast-paced environment, and understand the importance of a smile and kind word as you register our patients and provide guidance.

What you will do :

• Under the direction of the Radiology Center Manager is responsible to greet and register all patients, handle incoming calls from patients, referring physicians and their staffs, and acts as the main point of reference from patient coordinators in their center.
• Provider reference point for other Patient Coordinators with questions and problems
• Greets patients, obtains referrals, and indicates their arrival on RIS or to appropriate personnel as necessary.
• Registers patient through RIS ensuring all necessary documents are completed and scanned.
• Assures pre-authorization for exam is documented in system and communicates to appropriate department if there are discrepancies.
• Obtains waivers and other required documentation pertaining to patient registration as needed.
• Obtains required payments for services.
• Maintains a constant awareness of patients’ arrival and waiting time. Keeps patients informed of delays and informs Radiology Center Manager of patient complaints or problems.
• Prints schedules.
• Assists with file room duties such as burning DVDs, loading DVDs and releasing records.
• Schedules patients as necessary.
• Triage all patient or referring physician inquiries outside the normal realm and handle as appropriate or refer to the appropriate party.
• Complies with OSHA, HIPAA and all other State and Federal laws.

What you bring :

• 2+ years of administrative experience in the healthcare industry.
• Minimum high school diploma
• Strong customer service skills.
• Experience with supervising, providing guidance to other staff members.

Who we are :

Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC, metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides leading-edge medical imaging at 20 outpatient locations throughout Northern Virginia.

FRC works with local hospitals and health care providers to deliver an excellent patient experience and top quality, specialized care.

In addition to our suite of competitive and comprehensive employee benefits, you may also be eligible for the following :

• Uniforms and Uniform allowance
• Employer paid Short-term and Long-term Disability Insurance
• Profit Sharing Plan

FRC provides equal employment opportunities to all employees and applicants without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, or gender identity or expression, national origin, disability, military service, and genetic information (including family medical history), or any other factor protected by law ( Protected Characteristics ).