Customer Service Representative

Benefits :

• Bonus based on performance
• Opportunity for advancement
• Training & development

Please Note : This is NOT a remote position , Candidate must be able to commute to our office near University of North Carolina at Charlotte.

What we do :

EMG National is the leading events management company for non-profit organizations and telecommunication giants. Our management team has successfully launched and developed management companies ranging from Rhode Island, Massachusetts, Virginia, Maryland and now in North Carolina.

About Our Clients : (Care International, T-Mobile Business, and Staples)

Care International is a global nonprofit organization dedicated to ending hunger and poverty through sustainable, values-based holistic community development.

Their mission is to work with communities to increase income, improve food security, and build resilience. They believe in the power of people to create positive change in their own lives.

We also handle business client acquisitions for T-Mobile’s 5G business and Staples Office Supplies.

Job Summary :

We are looking for a dedicated and empathetic Customer Service Representative / Client acquisition agent to join the team.

The ideal candidate will be passionate about the mission and committed to providing exceptional support to our donors, business clients, and beneficiaries.

This role is critical in ensuring a positive experience for everyone who interacts with Heifer International.

Key Responsibilities :

• Respond to inquiries from donors, business clients, and beneficiaries at daily fundraising events or business meetings.
• Provide accurate information about Care International's programs, initiatives, and donation processes or services T-Mobile / Staples offers to business clients.
• Resolve issues and complaints efficiently while maintaining a high level of customer satisfaction.
• Document and track customer interactions and feedback using our CRM system.
• Collaborate with other departments to ensure consistent and accurate information is provided to customers.
• Assist with donor relations activities, including thank-you calls, fundraising events, follow-ups, and engagement initiatives.
• Support fundraising campaigns and events by providing excellent customer service to participants.
• Continuously seek opportunities to improve the customer service experience.

Qualifications :

• High school diploma or equivalent; a college degree is preferred.
• Previous experience in a customer service role, preferably in a nonprofit or social enterprise environment is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to empathize with and understand the needs of diverse stakeholders.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Reliable transportation is a plus.

What We Offer :

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Comprehensive pay package with base pay, commission and bonuses.
• The opportunity to be part of a mission-driven organization making a real impact on global poverty and hunger.
• Opportunity to travel.
13 days ago