Construction Project Manager

Summary :

The Project Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute construction projects.

They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, and resource providers involved in construction services.

The Project Manager is directly responsible for project profitability.

Primary Responsibilities :

Customer Satisfaction

• Accountable for customer service and management of the customer experience.
• Manage all warranty claims.

Project Initiation

• Estimate, Scope, and close leads to convert to production.
• Educate customers on construction process.
• Follow up with JFC Manager on project uploads and audit rejections.
• Estimate or Scope job to meet program requirements.
• Collect Initial Deposits and signed Contracts.

Project Planning

• Identify and document project scope of work.
• Create estimates, supplements, and change orders.
• Obtain customer and client agreement on scope and estimate.
• Develop budgets for all jobs estimated or scoped.
• Work with Subs to develop project Schedule.
• Ensure proper permits are acquired.

Project Execution

• Create project schedule and timeline.
• Be accountable and hold others accountable for budgetary requirements.
• Assist with identifying and qualifying subcontractors and resource providers.
• Negotiate terms and set expectations with trade partners.
• Compile Estimate and or scope of work, plan, organize, budget, and manage Superintendents.
• Schedule workflow chart with Superintendents.
• Schedule on site walk-through to introduce Superintendent.
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
• Handle ITEL reports when required.

Project Completion

• Assist JFC and CS on Job File Reconciliation
• Verify proper photos have been obtained prior to project completion.
• Lead and Develop Superintendent’s
• Ensure Trade Partner invoices and Sub-Scopes match the Estimate.
• Verify that financials are correct in RM and align with documents signed by the customer.

General

• Be familiar with and be able to execute all roles and responsibilities of the Construction Job File Coordinator and Construction Superintendent
• Ensure personal and team KPI’s are being met to assist with overall departmental goals.
• Take ownership of roles and responsibilities and be proactive in completing them.
• Complete any other tasks assign by the Operations Manager

Necessary Experience and Skill Set

• Previous construction management experience
• Superb customer service track record
• Effective written and oral communication
• Intermediate math skills
• Experience in restoration and / or construction preferred.

Formal Education / Training

• High school diploma / GED
• Project Management Professional (PMP) certification preferred.

Physical and Work Environment Requirements

Walking and / or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat.

The noise level at individual jobsites can be loud.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, generally working Monday Friday, and requires 45-50 hours per week. However, this position occasionally requires long hours, working on-call, and weekend work.

Travel is required and is primarily local.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.

SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.