Systems Engineer II

Job Title : Systems Engineer II

FLSA Status : Exempt

Job Family : IT

Dept : IT - Network Infrastructure

Location : Corporate Office (Fort Wayne, IN)

JOB SUMMARY

Responsible for maintaining, enhancing and supporting the assigned areas of the computing and / or communications infrastructure as directed by management or appropriate team leader, in accordance with the business needs of the company;

providing project leadership, prioritization, advanced problem resolution, and product analysis.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure that all hardware, software, and communications problems within assigned areas of responsibility are thoroughly researched and brought to a satisfactory conclusion including any system modifications deemed necessary.
• Coordinate systems management, upgrades, and maintenance activities for the computing and / or communications infrastructure providing proper planning, testing, implementation, and purchasing support.
• Assist the manager or appropriate team leader with purchasing decisions and activities; prioritization of pending projects;

and delegation of duties within assigned areas.

• Research, analyze, and recommend computing and / or communication solutions according to business needs based on cost / benefit analysis.
• Lead medium to large size projects including product evaluation, systems design, resource allocation, training, and implementation.
• Follow defined security policies and procedures to ensure timely vulnerability response, proper access controls, and logging of system / access changes.
• Collaborate with security personnel to strengthen system security to protect against data loss.
• Ensure proper monitoring and documentation of the assigned hardware, software and communication systems to provide maximum uptime and stability.
• Maintain direct working relationships with technology vendors applicable to assigned areas of hardware, software and communications infrastructure to stay abreast of changes and future direction.
• Establish and maintain Disaster Recovery documentation as required for business continuity as systems are added and changed.
• Assist the manager with reviewing and updating computing and / or communications infrastructure documentation to ensure consistency in procedures and resolution for network, server and application issues.
• Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and / or abilities required to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability to foster a team environment with open communication, coaching, and strong collaboration toward team goals.
• Expertise in multiple infrastructure disciplines (Windows server, Linux, Active Directory / Group Policy, networking, monitoring, server virtualization, SAN management, security, and applying least privilege principles) is required.
• Must be detailed-oriented with a demonstrated ability to accurately estimate and scope support work.
• Proven project management skills within a team-oriented environment are required.
• Must possess strong written, verbal, and presentation skills.
• Proven ability to coach and mentor other systems engineers.
• Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.

EDUCATION AND / OR EXPERIENCE

• Bachelor’s degree in an Information Systems related field or equivalent degree is required.
• Must have five years of experience dealing with hardware, software, and / or communication infrastructure issues within a mixed-system environment.
• Network or Systems Certifications (VMware, Microsoft, Cisco, IBM, CompTIA, etc) are of benefit.
• Experience with System i, VMware, Networking, and / or Windows Servers is desired.
• Systems management experience in a mixed systems environment is desired.
• Insurance background is desired.

Terms and Conditions

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.

Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires.

This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.

This position description is not an employment contract, implied or otherwise. The employment relationship remains at-will .