Field Operations Manager

Benefits :

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

• Dental insurance
• Health insurance
• Paid time off
• Competitive, weekly pay
• Paid Holidays
• Family culture

Company Overview : Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products.

Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care.

Our mission is simple : to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary : The Window World Field Operations Manager will have direct oversight of field operations. The Field Operations Manager will work with the Director of Administration to schedule the installation of new windows or servicing installed products.

Day-to-day, the Operations Manager will manage the installation of windows, doors, and siding, supervise the Service Technician, and measure.

The Field Operations Manager will also troubleshoot product and service issues across departments by clarifying and documenting customer concerns, determining the cause of the problem, selecting and expediting the best solution, and following up to ensure a resolution and customer satisfaction.

The Field Operations Manager must be energetic, positive, with a customer-first mentality to create positive experiences for all Window World customers.

Bi-lingual is definitely a plus!

Responsibilities :

• Manage 4 to 7 installation crews.
• Manage the Service Technician.
• Re-measure sold projects.
• Work with the Director of Administration to coordinate the installation of new products; windows, doors, and siding.
• Troubleshoot service issues that cannot be resolved by the Service Technician.
• Maintain strong knowledge of products, policies, and services of the organization.
• Resolve customer issues by determining the cause of the problem, facilitating a resolution, and timely following up with customers.
• Follow standard operating procedures.
• Prepare installation and service reports for management.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

Qualifications :

• Five to seven years of window and door installation experience.
• One to three years of window or door installation management experience.
• Strong work ethic and detail-oriented.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and a desire to resolve customer concerns.
• Accuracy in data entry and proficient typing skills.
• Effective written and verbal communication skills.
• Proficient use of Microsoft Word, Excel, and Outlook applications.
• Phone skills, including familiarity with VoIP or multi-line phone systems.
• Coachable with the ability to learn new programs and processes.
• Positive, upbeat attitude and ability to work on a team.
• Prior experience working with a CRM is a plus.
• Bi-lingual (Spanish / English) is definitely a plus.

Background Check : The candidate must be able to pass a national background check, work history, and criminal background check.

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