Call Center Agent (General Clerk III)
We are soliciting candidates that qualify as a Call Center Agent (General Clerk III) supporting the FAA, Aerospace Medical Certification Division (AMCD) at MMAC in Oklahoma City, OK.
Located in CAMI, the Aerospace Medical Certification Division (AMCD) is responsible for the administration of the United States program to fulfill the aerospace medical certification needs for holders of U.S. pilot certificates.
REQUIREMENTS
- Requires a High school diploma
- Minimum 3+ years of experience
- Competency in DIWS
- Ability to perform tasks utilizing automated systems
- Competency in Microsoft office
- Ability to understand and adhere to guidelines policies, procedures, rules, and regulations
- Ability to work independently in a fast paced, high pressured environment
- Possess exceptional telephone and customer service skills
- Adherence to ACMD procedures during receipt, routing, and processing of documents
- Medical terminology training preferred
RESPONSIBILITIES
- Maintain an average of 10% or less abandoned calls per month
- Receive incoming calls from airmen, AMEs, pilot advocacy groups, etc. Types of calls include certification status, letter clarifications, general information and AME Guide information
- Prepare Telephone Action Request (TAR) issued to address problems and forward to supervisor for review and action
- Receive calls from FAA Regions, Headquarters, Security, Flight Standards, and Attorneys (authorized by letter from airman)
- Provide accurate information in accordance with AMCD policies
FULL BENEFIT PACKAGE MAY INCLUDE
- Paid Federal Government Holidays
- 100% Medical premium for employee
- 100% Life Insurance, Dental and Vision (Family Plan).
We are an Equal Opportunity Employer
We do not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, genetic information or any other characteristic protected by law.
Call Center Agent OK City
Call Center Agent (General Clerk III). Call Center Agent (General Clerk III). FAA, Aerospace Medical Certification Division (AMCD) at MMAC in Oklahoma City, OK. Maintain an average of 10% or less abandoned calls per month . ...
Call Center Agent - Oklahoma
We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!. Applicants must reside in Oklahoma to qualify. ...
Seeking Experienced GI Physician - Opening GI Center of Excellence 2024/2025 - SSM Health, Oklahoma City, OK
Anthony Hospital in Midtown OKC* New, state-of-the-art Endoscopy Center (opened in 2020)* Great benefits including retirement, comprehensive health, dental and vision plans, generous vacation and paid, reimbursed CME* Highly trained, experienced staff and EHR integrated system wide in order to minim...
Experienced General Gastroenterologist - Join GI Center of Excellence - SSM Health, Oklahoma City, OK
Anthony Hospital in Midtown OKC. New, state-of-the-art Endoscopy Center (opened in 2020). Ideal candidates will be BC/BE in GI and will be dedicated to providing exceptional, compassionate care for Oklahomans. SSM Health has built a team of top-rated Gastroenterologists and APP's that are leading th...
Work at Home Contact Center Agent (Full-Time & Part-Time) (OK)
Ensure first call resolution through problems solving and effective call handling . MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT ...
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No call center representative agent experience needed. Call Center Representative Agent Work From Home - Part Time Remote Focus Gro...
Part Time Assistant Manager - Town Center Plaza - Midwest City, Ok
Part Time Assistant Manager - Town Center Plaza - Midwest City, OK**. Part Time Assistant Manager - Town Center Plaza - Midwest City, OK. B SE 29th, Midwest City, OK, United States. B SE 29th, Midwest City, OK, United States. ...
Customer Service Agent
Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right met...
Child Care Center Executive Director - Oklahoma City, OK
The center is located at 6100 N Francis Ave Oklahoma City, OK. If you have managed a large capacity, client-based, or multi-site child care program, apply today to join our leadership team at Chesapeake Child Development Center as the. Conduct the daily responsibilities of operating the center, incl...
Full Time Assistant Manager - Town Center Plaza - Midwest City, Ok
Full Time Assistant Manager - Town Center Plaza - Midwest City, OK**. Full Time Assistant Manager - Town Center Plaza - Midwest City, OK. SE 29th St, Midwest City, OK 73110, USA. SE 29th St, Midwest City, OK 73110, USA. ...