Director of Customer Success

Why This Role is Exciting

At Behaviorally, you’ll do more than lead projects—you’ll shape client strategies and drive growth. As a team leader, you’ll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers :

• Strategic Impact & Influence : Partner with senior clients at the world’s largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth.
• Collaborative Culture : Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters.
• Leadership & Development : Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence.
• Career Growth & Recognition : Clear pathways to executive leadership, with recognition for both business impact and people leadership.
• Flexibility & Balance : Hybrid work model (2–3 days per week in-office), annual performance-based incentives, and unlimited paid time off.

Who We Are

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

Desired Skills and Experience

What You Will Do as a Key Member of Our Team