SoulCycle Inc. is hiring : Assistant Studio Manager, Castro - SoulCycle in San Fr

Assistant Studio Manager, Castro - SoulCycle | SoulCycle Inc.

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout : SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Who You Are

You are an empathetic and dynamic professional with the innate ability to attract, develop, and retain top talent. You possess a natural ambition to raise the bar in terms of experience, processes, and business results on the top and bottom lines.

Job Description

SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for and the success and health of the studio’s daily operations.

Responsibilities

Function as MOD (Manager on Duty) if / when any member of management team is not on the premises

Regularly communicate to management team on any issues that arise during opening / closing, whether or not they are resolved

Assist the Studio Management in daily studio tasks and projects

Share knowledge and best practices with staff

Maintain keys to the studio and exert proper care and control over them

Responsible for the opening and / or closing of the studio

Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily

Provide support to the SoulCycle instructors to ensure a successful class check-in process

Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie

Provide high level customer service and hospitality to clients

Be on-duty hospitality champion

Assign tasks to part timers, when necessary

Manage retail area and visuals to ensure an optimal selling space

Responsible for additional manager system duties (i.e. returns, etc)

Assist Management team with additional responsibilities, as needed

Assist with the training and coaching of new hires for the front desk staff team

Maintain product knowledge for all studio retail operations

Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

Qualifications

INTERPERSONAL SAVVY : Foster the SoulCycle Community and Culture in your studio; build and foster relationships with your instructors and local community; proactively address conflicts; acknowledge your studio team’s wins and show gratitude; be open to and manage change within your studio and team

CUSTOMER FOCUS : Provide in-the-moment support to your team to ensure rider requests are addressed; be a hospitality champion that provides exceptional hospitality to riders and staff; inspire your team to uphold high hospitality standards and core values; confidently manage conflict in high-pressure situations

PROCESS MANAGEMENT : Be an expert on studio-specific and company-wide procedures; transition to new ways of working; develop and maintain schedules to ensure processes are completed; demonstrate a solution-oriented mindset and execute within company standards

ORGANIZING AND PLANNING : Set priorities to meet deadlines; develop checklists and schedules to maintain the facility; be future-oriented with project planning; manage your own schedule and complete projects under pressure; support business and retail goals

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

Responsibilities (cont.)

Function as MOD (Manager on Duty) if / when any member of management team is NOT on the premises

Regularly communicate to management team on any issues that arise during the opening / closing, whether or not they are resolved

Assist the Studio Management in daily studio tasks and projects

Share knowledge and best practices with staff

Maintain keys to the studio and exert proper care and control over them

Responsible for the opening and / or closing of the studio

Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily

Provide support to the SoulCycle instructors to ensure a successful class check-in process

Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie

Provide high level customer service and hospitality to clients

Be on-duty hospitality champion

Assign tasks to part timers, when necessary

Manage retail area and visuals to ensure an optimal selling space

Responsible for additional manager system duties (i.e. returns, etc)

Assist Management team with additional responsibilities, as needed

Assist with the training and coaching of new hires for the front desk staff team

Maintain product knowledge for all studio retail operations

Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

Additional Information

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Seniority level

Associate

Employment type

Full-time

Job function

Management

Industries

Wellness and Fitness Services

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