Responsibilities :
- Respond to member inquiries via various channels.
- Represent Membership at events.
- Apply creative and critical thinking to address complex situations.
- Maintain a positive work ethic and professional demeanor.
- Achieve standards for productivity and quality.
- Assist members with online activities and technical issues.
- Provide information on benefits, events, and subscription policies.
- Maintain relationships with other departments for quick issue resolution.
- Contribute to continuous improvement and identify customer needs.
- Ensure accurate and secure data entry.
- Prioritize and manage multiple tasks proactively.
- Provide timely and accurate reports.
Minimum Qualifications :
- Bachelor's degree preferred
- 3+ years of customer support experience.
- Committed to high-quality service and problem resolution.
- Experience with CRM systems.
- Professional demeanor, strong communication skills.
- High energy, positive attitude, self-motivated.
- Strong organizational and communication skills.
- Ability to work under tight deadlines with multiple priorities.
- Punctual, reliable, accurate, flexible, and a team player.
This is a Contract to Hire Position in DC
Licensed Customer Support Associate
A company is looking for a Customer Support Associate for a remote position in the United States. ...
Customer Support Associate
Contribute to continuous improvement and identify customer needs. ...
Customer Success Support Associate
A company is looking for a Customer Success Support Associate in the B2B SaaS industry. ...
Customer Support Associate
Contribute to continuous improvement and identify customer needs. ...
Customer Support Associate - Legal Rep
Key Responsibilities:Provide customer support to publishing partners and advertisersConvey support insights to the product team and develop content for the Help CenterCollaborate with the support team to enhance user resourcesRequired Qualifications:Experience in a client-facing role supporting prod...
Customer Service Parcel Specialist
Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services. Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. Prov...
IT Specialist (Customer Support) (Vacancy#:VAR002877)
IT Specialist (Customer Support) (Vacancy#:VAR002877). The purpose of this position is to provide guidance, leadership, and oversight of those who are responding to customer service requests as well as requests from ITS management. ...
Associate, Desktop Support
The Associate, Desktop Support is responsible for providing technical support to staff at all levels within Pew. Associate, Desktop Support (Hybrid). The associate position requires specialized knowledge in desktop support, including Pew's desktop programs and operating systems and conversance with ...
Customer Service Specialist
A company is looking for a Customer Service Specialist to provide support in a remote contact center environment. ...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...