Job Title : Desktop Support Technician
Location : East Aurora, New York
Pay Range : $21-$24 / hr
Job Description :
This role will be to provide overall hardware / software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication.
This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles)
Desired Skills & Experience
Responsibilities :
Image and install software on Windows, and Apple laptops / desktops including IMAC (installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms : Windows, Macintosh and mobile devices
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Executive (VIP) Support
Audio and Video Support including Health Checks
Inventory and Asset Management Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged / malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies
Requirements / Qualifications :
Prefer 4-5 years IT experience, including technical training
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Experience with imaging windows 10 OS.
Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
Networked printer experience (queue creation, server maintenance, etc.)
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
ClientP and or A+ Certifications
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift up to 50 pounds
Own car for transportation (mileage will be reimbursed by policy)
Valid drivers license
Desktop Support Technician
Job Title: Desktop Support Technician. Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support. This role will be to provide overall hardware/software support to employees and incoming new hires. Audio and Vid...
IT Help Desk Administrator
As the Helpdesk Support Specialist, you will manage system administration tasks to maintain system functionality, safeguard data integrity, ensure availability, and facilitate client processing. Facilitate employee moves, additions, and changes within the system. Familiarity with LAN/WAN architectur...
IT Technician
Familiarity with medical facilities and patient confidentiality is essential. Conduct regular security audits, identify vulnerabilities, and recommend solutions to mitigate risk. System Maintenance: Perform regular maintenance tasks, including updates, patches, and backups, to ensure stability and s...
Help Desk Technician Level II
One of Western New York’s leading providers of software and network solutions is seeking a Help Desk Technician Level II to support their external clients. Must be willing to work on-site and be somewhat flexible with working hours. This is a fun, creative place to work where you will work hard and ...
It Specialist
Prizm is looking for an experienced IT Specialist to join our team in a leadership position within our support environment. Assisting team members with complex IT situations. This is a fast-paced job with many concurrent responsibilities. Our core offerings include managed IT service, copier/printer...
IT Support Technician.
Were headquartered in NYC, & offer hybrid NY-based (three days/ week in-office) & select, non-NY-based remote positions. ...
Desktop Support Analyst
We are offering a contract opportunity for a Desktop Support Analyst in the Professional Services industry, located in New York, New York. Provide general and second-level technical support to ensure the smooth operation of desktops, laptops, tablets, workstation devices, mobile devices, printers, a...
Help Desk Technician
The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services, Inc. We believe that people are entitled to dignity, respect, equity and justice. We protest systemic and pol...
IT Field Service Technician
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go int...
Desktop Support Engineer
Strong background as a Desktop Support Engineer with experience of 3+ years. Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashio...