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Intake Referral Specialist - Surgical Specialist Owensboro

Owensboro Health
Location Owensboro, KY
Full-time

Summary

Job Summary

Responsible for performing the new patient intake procedures and identifying appropriate candidates for home care services.

Evaluates patients referred for treatment to determine appropriateness for admission. Job Responsibilities

  • Obtains all patient information, demographics, insurance, or medical Information to complete the referral.
  • Obtains initial and ongoing insurance / managed care benefits for insurance providers.
  • Ensures prompt admission of patients and obtains medical records in a timely manner.
  • Initiates welcome call to the patient or patient representative after the intake process and a clinician has been assigned.
  • Assists patient and patient representative with any questions they may have.
  • Maintains and updates database and spreadsheets with current data, pertinent information, and status of the admission referral as appropriate.
  • Scans patient’s documentation daily into the electronic medical record (EMR) and corrects patient chart with correct naming conventions.
  • Provides care team with reports regarding pending admission, new admission, and outstanding (open) items.
  • Collaborates with staff and management to effectively resolve issues impacting a patient’s admission process.
  • Escalates admission denials to leadership for further action.
  • Complies with all local, state, and federal regulations.
  • Assists with the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
  • Maintains positive working relationships with current and potential referral sources.

Qualifications

  • High school diploma, General Equivalency Diploma (GED) or higher required upon hire
  • A minimum of 2 years' relevant experience required
  • Current licensure or certification in clinical specialty required upon hire AND
  • Driver - Valid driver's license and 21 years of age required upon hire

Skills and Attributes

  • Requires critical thinking skills and decisive judgment.
  • Works under minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.
  • 30+ days ago
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