KeyNavigator Support Manager

Location : 4910 Tiedeman Road - Brooklyn, Ohio 44144 Utilizes technical experience, business acumen, delivery, and leadership skills to lead a team in designing, developing, implementing, and maintaining a set of interrelated technology applications meeting the technology and operational objectives of a line of business or function.

We are looking for a Support Team Manager to lead a team of engineers supporting our KeyNavigator commercial banking platform.

You will manage a team support multiple technologies and vendor applications. As the Support Team Manager, you'll oversee resolution of production issues, release management, vendor management, application upgrades and other small projects.

Additionally, you'll work with other technology teams to coordinate changes to interfacing applications. ESSENTIAL JOB FUNCTIONS Manages a technology portfolio aligned to the Commercial and Digital domains Utilize technology experience, business acumen, delivery, and leadership skills to develop and grow partnerships with senior line of business / functional leaders that enable the team to prioritize technology investments and set / receive direction to meet the business' or function's technology needs, while aligning to the enterprise's architectural standards.

Lead a technology initiative or investment through its lifecycle using the appropriate methodology. Manage the 24 / 7 production support of applications including vulnerability remediation and risk management to corporate SLAs.

Manage, develop, and ensure the engagement and effective execution of a small to medium size team which may include business analysts, project managers and / or scrum masters, engineers, developers, external resources and vendors against line of business or functional technology deliverables.

REQUIRED QUALIFICATIONS Educational / Certifications : Bachelor's Degree in Computer Science, Information Systems, other related field, or equivalent work experience Experience : 5 plus years' experience in Information Technology Excellent analytical, written, and oral communication Strong presentation skills Ability to facilitate cross functional meetings to accomplish objectives or resolve issues Ability to support multiple projects, tasks, and responsibilities concurrently Ability to meet deadlines and ensure others meet deadlines with minimal oversight PREFERRED SKILLS Knowledge / experience with Procurement, Accounts Payable, Legal and / or Corporate Real Estate applications and functionality Agile delivery experience COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $92,000 to $172,000 annually depending on location and job-related factors such as level of experience.

Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date : 09 / 25 / 2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR Compliance@keybank.

com. KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin