PC Systems Analyst

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Closing Date : Type of Position :

Type of Position :

Professional Staff - Information Technology

Workstudy Position : Job Type :

Job Type : Regular

Regular

Work Shift :

Sponsorship Available :

Institution Name :

University of Arkansas at Fort Smith

University of Arkansas Fort Smith

The University of Arkansas - Fort Smith is a dynamic, mid-sized public university that’s redefining higher education. We’re on a mission to provide transformative, hands-on learning experiences for students of all backgrounds and aspirations.

Our multi-faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor’s, and master’s degrees.

We’re committed to building a diverse community that mirrors Arkansas’s rich tapestry, reflecting our dedication to serving the state’s varied population while enhancing the quality of our institution.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.

Fort Smith, Arkansas

Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails.

With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities.

Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and / or questions you should review before submitting your application.

For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080.

If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.

Department : IT Customer Support

IT Customer Support

Department's Website :

Summary of Job Duties :

The PC Systems Analyst is responsible for performing tasks directly related to the support of computers, printers, networking, and audio visual equipment, software, and end-user problems.

This position reports to the Manager, Customer Support.

Qualifications :

Required Education & Work Experience Requirements :

Minimum qualifications include a bachelor’s degree in computer hardware and software support or a closely related field.

Applicants having an associate degree in computer hardware and software support or a related field (or equivalent hours) and two years of related experience will also be considered.

Other job related education and / or experience may be substituted for all or part of these basic requirements upon approval.

Knowledge, Skills, and Abilities :

To perform the job successfully, the following competencies are required for the essential functions of this position :

• Knowledge of computer hardware and software.
• Knowledge of computer system repair requirements.
• Ability to plan and coordinate projects.
• Ability to install, implement and maintain computer applications.
• Ability to provide technical assistance to users.
• Knowledge of Microsoft Windows 10, Active Directory Administration, and networking is essential.
• Ability and willingness to become proficient in new software packages quickly.
• Ability to work with a minimum of supervision.
• Ability to communicate well both verbally and in writing.

Essential Job Duties and Responsibilities :

• Provides technical software and hardware support on technology related incidents and project tasks. Performs installation and maintenance of software (operating system and applications) on campus workstations, maintenance, and repair of computers and other related equipment, computer peripherals, printers and other related devices for student labs, faculty, and staff.
• Performs project assigned tasks for the installation and maintenance of audio visual and computer related equipment in labs, classrooms, office areas, and meeting rooms.

This occurs as needed.

Other Job Duties and Responsibilities :

Inventories technology-related equipment performs other related tasks such as moving of boxes and equipment, office moves, and new hardware installations.

This occurs as needed.

Keeps informed of new software releases and plans for their distribution. Work with other department member to specify hardware and software for purchase.

This occurs as needed.

Other duties as assigned.

Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork and by providing leadership to subordinates.

Requires consistent on-time attendance.

Additional Information :

Working Relationships : Work in a dynamic team of diverse faculty, staff, and students in a fast paced, growth-oriented environment.

This individual has contact with faculty, staff, and students on a daily basis.

List Employees Supervised : None

Special Job Dimensions : Extended hours and on-call duty occasionally required. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer.

Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears.

Lifting, carting, pushing, or pulling heavy objects up to 50 pounds occasionally required. Must be able to work on ladders.

Must be able to work effectively under pressure in a busy and demanding environment. Routine work hours are 8 : 00 a.m. 5 : 00 p.m.

Background Check Requirements : Criminal, Financial and Motor Vehicle

Salary Information :

$41,000-$46,484 / year commensurate with education and experience

Required Documents to Apply :

Cover Letter / Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial / Official Transcript(s)

Optional Documents :

Proof of Veteran Status

Special Instructions to Applicants :

For full consideration, please apply by July 12, 2024

Recruitment Contact Information :

Human Resources 479-788-7080

Pre-employment Screening Requirements :

Criminal Background Check, Motor Vehicle Reports Check

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and / or drug screening.

A criminal conviction or arrest pending adjudication and / or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position.

Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity).

Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.

S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity :

Hearing, Manipulate items with fingers, including keyboarding, Talking

Frequent Physical Activity :

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Talking

Occasional Physical Activity :

Climbing, Crawling, Crouching, Driving, Grasping, Kneeling, Lifting, Pulling, Pushing, Reaching, Repetitive Motion, Sharps, Sitting, Standing, Stooping, Walking

Benefits Eligible :