Job Details : Job Title : Technical Help Desk Support Analyst Job Location : North Little Rock, AR 72118 Contract Duration : 09 Months (Possibility of extension) Work Mode : Onsite Complete Description :
- Entering radio information into the network in order to activate the radio.
- Maintaining accurate records of user information.
- Performing defined tasks as per the client and their processes.
- Resolving user issues by answering questions and requests when they arise.
- Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.
- Maintaining client confidence and protecting operations by keeping sensitive information confidential.
- Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
- Contributing to team efforts.
Required Skills
- Strong customer service skills.
- Strong communication and interpersonal skills. Ability to effectively communicate technical information to non-technical individuals.
Ability to communicate clearly via telephone and email.
- Strong attention to detail and ability to prioritize tasks.
- Excellent technical knowledge of computer systems, hardware, software, and networks.
- Strong problem-solving and troubleshooting skills.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
Required Qualifications
- Associate or bachelor’s degree (Or equal number of years of experience) in Computer Science, Information Technology, or a related field.
- Proven experience in system support or in a similar technical support role.
- Familiarity with IT security practices and protocols.
- Excellent problem-solving and analytical abilities.
- Ability to pass a background check.
- Ability to lift 50 lbs.
CB, #DICE
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Job Title: Technical Help Desk Support Analyst. Proven experience in system support or in a similar technical support role. Ability to effectively communicate technical information to non-technical individuals. Monitoring system alarms and engaging with technical maintenance personnel as appropriate...
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