Customer Support Specialist
We are seeking a Customer Support Specialist to join our growing marketing team in St. Louis, MO. In this role, you will be the first point of contact for our clients and provide excellent customer service and technical support.
Responsibilities :
- Field incoming calls, emails, and chat messages from clients regarding questions, issues, complaints, etc. related to our products / services
- Troubleshoot technical problems and provide solutions in a timely, professional manner
- Log and track support tickets through resolution using our CRM system
- Assist clients with placing orders, payments, account changes, and other requests
- Escalate complex issues to the appropriate internal team when needed
- Suggest product / service improvements based on client feedback
- Contribute to our knowledge base with help articles, FAQs, and training materials
Requirements :
- 1-2+ years experience in customer service or technical support role
- Excellent verbal and written communication skills
- Strong technical aptitude and ability to troubleshoot software issues
- Proficiency with CRM platforms and help desk software
- Patient, friendly demeanor and ability to diffuse tense situations
- Availability to work some evenings and weekends as needed
We provide competitive pay, great benefits, and room for advancement. Our team values collaboration and continuous improvement.
If you are dedicated to providing 5-star service that delights our clients, we want to hear from you!
Please email your resume and cover letter to get started!
Customer Support Specialist
This position is responsible to manage simple to complex facility utility outages; develop requirements and obtain approval for Authorized Outage Requests; minimize facility maintenance impacts on NGA mission production, provide effective customer service and achieve customer satisfaction by deliver...
Information Technology Specialist (Systems Administration/Customer Support)
Systems Administration/Customer Support. Information Technology Specialist (Systems Administration). Plan, implement, and manage problem management systems designed to effectively recognize, report, track, and resolve problems; and evaluate the feasibility of adapting new methods to enhance customer...
Customer Support Specialist
We are seeking a Customer Support Specialist to join our growing marketing team in St. In this role, you will be the first point of contact for our clients and provide excellent customer service and technical support. Log and track support tickets through resolution using our CRM system. ...
Specialist Customer Support
The Specialist Customer Support is responsible for coordinating, monitoring, and controlling pre-sales activities, new business awards and new item setup activities within our Customer’s systems. Performs ad hoc support, as needed, or designated by the Director Customer Business to support our Sales...
Remote Energy Efficiency Customer Support Specialist
You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates. To join our team as an Energy Efficiency Customer Support Sp...
Customer Support Specialist (Remote)
D Aceto Services LLC is seeking a dedicated and enthusiastic Customer Support Specialist to join our remote team. In this role, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving any issues they may encounter. Document customer inter...
Technical Support Specialist
Production Support Data Analyst. ...
Customer Service Representative
FULLY REMOTE CUSTOMER SERVICE REPRESENTATIVE. Due to our expansive growth, we are seeking a Fully Remote Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives. Experience: Minimu...
Desktop Support Analyst - Onsite
The Desktop Support Analyst is responsible to provide end-user application and technical support, crisis management, and system maintenance. We are currently searching for a Desktop Support Analyst to join our Technology Team. Act as the first point of contact for technical queries, providing timely...
Desktop Support Specialist
The Desktop Support Specialist serves as a trusted technical resource to the Curio Wellness end-user community, providing (Level 1 and 2) troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment and line of business software and application...