19-Sep-2024
Retail Activations Representative
Full time
Job Description
As a Retail Activations Representative you will take inbound customer calls for device activation, listen to and answer customer questions, and ensures that every customer has a positive experience with Best Buy Health.
You will make the best recommendation for products, plans, and value-added services that can sometimes even save a customer’s life.
A successful team member will fully explain the benefits and value of our life-saving products and services. We’re looking for candidates who excel at problem solving, kind and direct communication, and are performance driven.
This role will be remote first. The person who fills this role must be within a commutable distance to the Best Buy Health caring center in Novi MI, San Antonio TX, Reno NV.
Targeted Pay : $19 / hr base pay, plus uncapped commission plan.
What you’ll do
- Respond to a high volume of inbound calls from retail customers, providing relevant and accurate information on products and services
- Answer customer questions and provide appropriate solutions
- Present and sell new products and additional value-added services
- Maintain performance based on goals and objectives
- Maintain strong knowledge of all wireless products, accessories, pricing plans, promotions, and service features offered
- Receive back to back calls while maintaining excellent verbal / interpersonal communications skills.
- Strong customer service skills
- Ability to work in a fast-paced environment
- Professional, energetic and positive attitude.
Basic Qualifications
- Minimum of 6 months experience in sales / retail activations or another environment with a strong customer focus
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