Job Description
Job Description
Description
Four Hands, a leader in lifestyle home furnishings, is looking to hire a Sales Support Specialist in our Austin, TX, headquarters.
This position will partner with Account Executives to build and grow our customer relationships. A strong candidate will be a team oriented self-starter that wants to help us achieve the next level.
This position requires an individual who has the desire and drive to fully own their role and responsibilities in the company.
If you have an eye for fashion, a passion for excellence and want to join a fun, dynamic team that is at the forefront of the furniture industry then Four Hands is the place for you.
Four Hands is a highly progressive company with great culture and awesome benefits and we are looking to add to our record breaking team!
In This Role
- Maintain a complete understanding of the customer base in the specified category / geographical area of focus
- Maintain a complete understanding of all pricing levels, order minimums and reorders for all customers
- Maintain a complete understanding of shipping procedures
- Display a thorough understanding of order processing from quote to shipment
- Provide solid customer claim / issue resolution skills
- Monitor all incoming containers and order backlog to prioritize shipment building and maximize onboarding efficiencies
- Determine customer service requirements by maintaining consistent contact with customers and Account Executive; analyzing information and providing solutions
- Maintain and improve customer service quality, by resolving problems, identifying customer service trends, evaluating processes to determine system / process improvements and implementing change
- Maximize customer operational performance by providing resources and technical advice
- Coordinate new product implementation; presentations, training materials, and product information as needed
- Cross train within the Sales Support department / Sales team as requested / needed
- Travel to trade show as needed, supporting the Sales team with order processing
- Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
- Uphold our Core Values and be a valuable member of the Four Hands Team
- Other duties as assigned by Management
The Ideal Person
- 2+ years of customer service experience
- Bachelor's Degree strongly preferred
- Proficient in Microsoft Office with an emphasis on Outlook and Excel
- Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment
- Exhibit a friendly and helpful manner and be able to work well with others in a team environment
- Excellent organizational skills
- Ability to make decisions and work independently
- Active and engaged listener, with the ability to clearly and concisely communicate with various audiences
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