Junior Systems Engineer

About Us

We are specialists in designing, delivering, and supporting all aspects of Customer Experience Technology globally. This might be Digital Signage, LCD and LED Displays, Mobile Technology, Augmented Reality, Virtual Reality and Virtual Try-On solutions that enhances the retail experience for shoppers and delivers incremental revenues and loyalty for our customers.

Our work is featured in key verticals like : Retail, Hospitality, Healthcare, Financial Services DOOH, and Government. We deliver best-in-class technology and software solutions to our clients that include digital signage, interactivity, wayfinding, content management software, custom solutions and advanced support and analytics platform.

Overview

The Junior Systems Engineer role is responsible for reverse engineering existing deployments, engineering solutions for new and existing deployments, and assisting the Service Desk team on advanced issues.

Additionally, they will be responsible for assisting with configuring and installing equipment for physical digital engagement deployments.

Reviews / documents processes to provide a knowledgebase for the team and ensure consistent operating procedures are adhered to.

The role may require physical labor in addition to some travel. The role requires technical experience working with core services such as Windows 10, Android, display technologies, and CMS along with customer service experience.

Duties and Responsibilities

• Configure / Install Media Players
• Configure / Install network infrastructure equipment
• Configure / Install displays and LED technologies
• Assist in prepping kiosks
• Works with field technicians to troubleshoot on-site work
• Serves as the advanced point of contact for resolution CMS / display / connectivity / hardware related problems and receives support from internal and 3rd party support resources.
• Troubleshoots, researches, diagnoses, documents, and resolves technical incidents related to CMS, display, and other hardware during projects
• Assists in building Confluence and Knowledge Base for FAQs and Common Issues
• Manages critical issues after hours, as-needed

Skills and Qualifications

• 0-3 years’ experience supporting PC’s and peripherals.
• 0-3 years’ experience in customer service / customer facing position
• Associate degree in information technology or computer science degree preferred.
• Professional behavior that enhances productivity and promotes teamwork / cooperation.
• Well organized with the ability to coordinate and prioritize multiple tasks simultaneously.
• Communicates effectively, both verbally and in writing, with the ability to summarize complex issues to various audiences.
• Knowledge of Zendesk a plus
• Knowledge of RMM and MDM software a plus (eg Teamviewer, Connectwise, Hexnode, etc)
• Knowledge of PowerShell or Windows scripting is a plus
• Interfaces effectively with individuals at all levels of the organization and outside the organization
• CompTIA A+ Certification a plus
• MCSA : Windows 10 a plus
• MCSE : Desktop Infrastructure a plus
• Microsoft 365 Certified : Modern Desktop Administrator Associate or related certifications a plus
• Ability to perform physical labor
• Ability to perform during overnight hours when needed

EEO Statement

Ground Support Labs is a Drug-Free Workplace.

Ground Support Labs is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.

Ground Support Labs is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.