Front Desk Medical Assistant

Company Overview :

WellView Care specializes in the testing, treatment, and management of HIV, Hepatitis C, and Sexually Transmitted Diseases.

Our mission is to be the premier community health clinic in our region and our vision is for a country where sexually transmitted infections are prevented and where every person has high quality STD prevention, care, and treatment while living free from stigma and discrimination.

WellView Care offers an array of services that includes healthcare and pharmacy services, case management, and substance abuse management.

Job Summary :

Our team is looking for a passionate Medical Assistant to engage with underserved individuals in our community to provide quality health services.

The organizational purpose of a Medical Assistant is to assist the ARNP during the examination process, taking vitals, and explaining the medical procedures and treatment.

We are looking for an MA that is friendly, empathetic, and able to communicate effectively with patients of all ages and backgrounds.

This role requires the skill to work under pressure and manage time effectively, especially during busy periods.

Reporting to : Office Manager

Essential Duties & Responsibilities :

The job duties listed below are the essential job functions of this role. Duties, responsibilities, and activities may change, new responsibilities may be assigned with or without prior notice.

Medical Assistant :

• Passes patients from lobby into the vitals examination area and to the appropriate exam room
• Obtains and records, vital signs, process phlebotomy, records patients' chief complaint and documents any ARNP evaluation notes in patients charts while ensuring patient information is correct
• Safeguarding all consents are signed by the patient prior to provider performing any type of procedure
• Creates and manages labs ordered as directed by ARNP
• Monitors and documents patient symptoms during clinical exams
• Accurately updates and records patient medications, allergies, pharmacy information, risk factors, social history, and family history in patient chart upon each visit
• Reviews and completes Task Manager and Patient Task daily on EMR system
• Ensures that all the exam rooms are fully supplied, accessible, clean, and ready to be used before the patient / provider enters room

Front Desk :

• Greets patients with warm smile and willingness to assist
• Checks in patient by confirming identification information, insurance and completion of consent forms
• Updates patient information if any changes are presented
• Proficient usage of EMR system to address patient chart for pending labs, medication, auxiliary services
• Responsible for insurance entry, accuracy and verification prior to services rendered
• Comprehends complexity of insurance eligibility limits in areas of pharmacy selection and medication refills
• Communicates with management to ensure patient support if being offered to feasibly partake in treatment plan.
• Complies with all OSHA and HIPPA policies along with all policies and procedures established by WellView Care
• Provides compassionate patient support and care, attention, and assistance during office visits

Additional Duties :

• Maintains strict patient and employee confidentiality
• Attends all mandatory staff meetings

Minimum Required Qualifications & Experience :

• Minimum High School Diploma or equivalent.
• Minimum 1-year prior medical assistant experience, preferably in testing and treatment management or a closely aligned specialty with a genuine interest to learn

Preferred Qualifications and Experience :

• Bilingual
• EMR Systems experienced
• Rapid Testing Certified
• HIV Counselor 500 / 501 Certified
• CPR Certified

Skills :

• Ability to communicate effectively and clearly with all internal and external customers
• Good business office organizational skills, detail-oriented with excellent follow-up
• Solutions-minded, compliance-minded, and results-oriented.
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
• Ability to juggle multiple priorities successfully
• Strong communication skills both verbal and written
• High-energy, hands-on employee who thrives in a fast-paced work environment
• Intelligent, self-confident, practical thinker with sound judgment
• Flexible, adaptable and can adjust to a rapidly changing and growing environment
• Ability to develop both tactical and strategic solutions to business challenges
• Works well in team atmosphere, but flexible enough to work independently also
• Knowledge of HIPPA regulations and dedicated to adhering to all aspects
• Current understanding of basic computer skills and data entry

Education :

Graduate of Medical Assistant Program

Certifications :

Medical Assistant Certification

Physical Requirements :

• Prolonged periods sitting at a desk and working on a computer and prolong periods of standing when processes phlebotomy
• Must be able to lift approximately 50 pounds occasionally (ex : pack of water bottles)

Workplace Civility Requirements & Attributes :

• Represents WellView Care with a positive demeanor both internally and externally
• Participates fully as a team member, completing all requirements assigned in a timely manner
• Treats all employees, clients, and vendors with dignity and respect
• Works cohesively with team members and all co-workers
• Displays a positive attitude through supportive behaviors, problem-solving, and communication skills, (both verbal and written communication)
• Acts in a professional manner always to maintain a positive work environment
• Utilizes excellent written and oral communications skills
• Maintains a professional client relationship to properly represent WellView Care
Location :
• St. Lucie
• St. Lucie
Work setting :
• On site
• On site

Schedule :

Monday Friday / 9 am to 5 pm

Pre-Employment Requirement :

• Level 2 background Check
• Employment Drug Testing
17 days ago