Maintenance Manager

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Join Our Team as Maintenance Manager Lead, Innovate, and Solve Problems

Are you a decisive leader with a passion for caring for homes and creating strong client relationships? Do you thrive in dynamic environments where every day brings new challenges and opportunities?

If you have a knack for leading teams, driving projects, delivering exceptional service and problem-solving, we want you to join Living Room Property Management as our Maintenance Manager!

About Us

At Living Room Property Management, we manage approximately 400 homes in Portland including single-family residences, privately owned condos, ADUs, and small apartment complexes.

We pride ourselves on providing top-notch service to our clients and residents, ensuring that their homes are well-maintained and their needs are met with care and efficiency.

We are a proud woman-owned B-Corp determined to do good business and change the reputation of Property Management for the better.

We understand the fiduciary responsibilities of working with rental properties and the human needs of maintaining a tenant’s home.

We run an entrepreneurial business where growth and change is embraced and sustainable systems are crucial.

Why This Role is for You

As Maintenance Manager, you will be at the heart of our maintenance operations, leading a dedicated team, managing diverse projects, and building strong relationships with our clients.

This role is perfect for someone who enjoys the mix of project management client communication, team management, onsite visits and vendor relations.

You’ll Love This Job If

You’re a Natural Leader : You have the vision and drive to inspire your team, streamline processes, and make decisive moves that align with our company’s goals.

You excel at delegation but don’t mind getting your hands dirty.

You Understand Homes : You have an expansive knowledge of what homes need. Many of our properties were built in the early 1900’s and you get a thrill in keeping homes in working order by balancing safety, aesthetics, and client needs.

You Value Relationships : Whether it’s with your team, vendors, or homeowners, you know how to communicate effectively, build trust, and deliver on promises.

Problem-Solving is Your Forte : You enjoy the spontaneity of incoming requests and find satisfaction in troubleshooting issues and coming up with smart solutions.

What You’ll Do

Administrative Project Management : Oversee the scheduling, prioritization, and execution of incoming work orders, vacant unit turnover, ensuring projects are completed efficiently and to the highest standards.

Team Management : Lead a team of 4 field technicians, fostering a culture of excellence, continuous learning, and clear communication.

You’ll have the ability to grow and structure the maintenance team keeping aligned with company needs and priorities. Attend company meetings and planning sessions.

Bridge the communication between maintenance operations and management operations through the building of strong systems and dialogue.

You’ll report directly to the President of Property Management.

Client Relationships & Communication : Serve as the primary point of contact for homeowners, providing updates, addressing concerns, and ensuring their satisfaction and retention.

Onsite Property Reviews : Conduct and review property inspections, analyze findings, and develop actionable solutions to address maintenance needs.

Vendor Relations : Build and maintain strong relationships with external vendors to ensure quality and timely service.

What We’re Looking For

• A proven leader with experience in high-volume property maintenance management, ideally in residential property management.
• Strong knowledge of home maintenance and repair processes.
• Excellent communication skills and a client-focused approach.
• A proactive problem-solver who thrives in dynamic environments.
• Ability to manage multiple projects and priorities with ease.
• Ability to hold on-call dispatch responsibilities for one week every 4-6 weeks.

What Success Looks Like

• High levels of customer satisfaction and retention.
• A motivated, high-performing maintenance team.
• Streamlined operations that contribute to overall company growth.

Role Requirements

• At least 2 years of project management / leadership in a field related to property management, maintenance, construction, or trades.
• Lead-based paint certified.
• Good Driving Record : Must have a valid driver’s license and a good driving record to travel between properties to perform inspections.
• Background Check Clearance : Completing a comprehensive background check, including criminal history, employment verification, reference checks, and drug screening is required.
• PLUS : Experience with Appfolio or similar programs (Buildium, RentVine, Yardi, MRI, Propertyware)
• PLUS : Contractor’s license

Physical Demands

You'll be exposed to regular activity that requires intermittent standing, bending, crouching, twisting, pushing / pulling, lifting / moving / carrying 0-50lbs+, climbing stairs and ladders.

You'll also be driving, sitting, and working on a computer and cellphone.

Tools & Support Provided

• Company vehicle
• iPhone / iPad
• Office space
• In-house crew of technicians and a field agent
• Access to Living Room’s maintenance shop located in SE Portland
• Appfolio - Inspection and customer communications software

Benefits

Living Room Realty is dedicated to maintaining a positive, motivated work environment. We pride ourselves on our core values, vision, and mission / purpose, providing tangible benefits to our employees and clients.

Our benefits include :

Paid Time Off : 15 days personal time, 14 company holidays, 5 sick days, and 2 volunteer days. Additional PTO after 5 years employment.

Annual vacation bonus of $500 for taking at least one full week off.

• Employer-subsidized group health plan, including vision and voluntary dental insurance options. HSA plans are 100% covered for employees.
• Employer-paid life insurance and short-term disability.
• 401(k) retirement plan eligible after 1 year with a 3% annual company contribution immediately vested.
• Company-paid training and education to improve skills and salary.
• Company-paid personal development funds (up to $1000 / year for training or education of your choice).
• Annual profit-sharing bonus potential.
• Living Room uniforms provided twice a year.

Ready to Lead the Way?

If you’re ready to bring your leadership skills, problem-solving mindset, and passion for property management to a role where you can make a real impact, we’d love to hear from you! Apply today by submitting your resume and completing our online application process.

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