Patient Liaison, Community Medicine

Summary : Who we are :

Who we are :

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles.

We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care.

CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances.

When you come to work at the ASPCA, you join a team of over 1, dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you’ll do :

The Patient Liaison (PL) is a vital member of our team who works directly with clients and medical teams to ensure seamless delivery of services and a judgement free, high-quality experience for all.

The PL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services.

The PL is the trusted source of information and support for families seeking assistance for their pets.

What you’ll get :

Work / life balance :

paid vacation time to relax

paid sick time to heal

ten paid holidays to observe

plus - paid personal time to celebrate what and when you like

Terrific benefits package : medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), (k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are reviewed and subject to change annually)

Room to grow : the ASPCA has robust professional development programs to help you grow as a professional and a person

Support : we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Work Schedule and Location :

This is typically a Monday Friday, 8 hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required.

This position is primarily based at the ASPCA South LA Stationary Spay / Neuter Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the Greater LA Area is required based on operational needs.

Responsibilities :

Job Responsibilities include but are not limited to :

Work as part of a team to create a consistently excellent, welcoming client experience

Greet clients, answer questions, schedule appointments and assist with patient intake

Maintain a clean, stocked and organized lobby

Manage client check-in to ensure smooth / efficient morning intake process

Accurately and efficiently enter client and patient information into database

Provide and / or coordinate interpretation and translation as needed and support client’s ability to fully understand all medical procedures, options, and decisions

Provide clients with referrals to external agencies / partners

Accept payments for services and ensure cash register is balanced daily as needed

Complete follow-up and reminder calls / text messages, and coordinate other services as needed (transportation, etc.) to remove obstacles to care and improve appointment compliance

Schedule follow-up and additional services as needed

Participate in grassroots community outreach to connect services with clients who need them including participating in ASPCA and CM events and tabling at other community events

Medical Support (40%)

Prepare exam room(s) for use and escort and welcome clients into exam rooms

Assist with outpatient exams by taking patient medical history

Act as a scribe as appropriate to increase efficiency of the medical team

Lift and move anesthetized dogs, partnering with team members using ergonomically correct technique

Discharge spay / neuter patients, discuss post-operative instructions and supply appropriate paperwork

Clean, sonicate, pack, and sterilize surgical instruments and clean / disinfect endotracheal tubes

Clean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipment

Restock medical supplies as needed

Assist medical team with language translation service coordination as needed

Perform other duties as assigned

Exemplify the ASPCA’s Core Values :

Has Commitment and dedication to improving the lives of animals

Demonstrates Ownership and feels responsible for outcomes

Believes in Team that we are stronger together

Seeks to Elevate others and reimagine what is possible

Focuses on Impact , specifically making change for animals

Compensation and Benefits :

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.

The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time.

The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $24-25.44

For more information on our benefits offerings, can be found.

The Compensation Team will review internal candidates’ current compensation, to determine if an offer beyond the target hiring range may be applicable.

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Qualifications :

Ability to build close working relationships with others, both internal and external partners at all levels

Outstanding customer service skills

Highly organized, with attention to detail

Experience using a computer and navigating software applications

Must display a track record of timely and accurate data entry

Ability to work standing for 8 or more hours

Ability to lift and carry 40-plus pounds repeatedly throughout day with assistance

Ability to work independently and as part of team

Ability to stay calm under pressure and deescalate conflict in a positive and professional manner

Agile and flexible work style to support a fast-paced work environment with shifting short term and long-term priorities

High-degree of integrity and accountability, as well as a desire to carry out the ASPCA’s mission

Flexibility with respect to work location and job duties

May require work in various weather conditions

Education and Work Experience :

High School Diploma or GED equivalent required

Experience in a social service setting working with diverse populations preferred

Experience in community services, customer service, community organizing, advocacy or related fieldpreferred

Qualifications :

See above for qualifications details.

Language :

English (Required), Spanish

Education and Work Experience :

High School DiplomaExperience in Community Services, Customer Service, Community Organizing, Advocacy or Related Field

Our EEO Policy :

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.

A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.

Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M / F / D / V).