South Coast Winery Resort & Spa is seeking an experience customer service candidate to join our Front Office team.
Some Essential duties include :
- Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
- Greet guests by name
- Ensure that all guest feel welcomed to the property
- Register guests and assign rooms
- Conduct check-out processes
- Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
- Respond to phone calls, and retrieve guest mail, faxes and packages.
- Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
- Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
- Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
- Handle cash, credit card, and other financial transactions.
- Post charges such as room, food, liquor or telephone to ledger.
- Compute or adjust bill, collect payment, and make changes for guest.
- Other duties as assigned.
- Takes PRIDE in everything we do.
- Takes OWNERSHIP of their actions and decisions.
- Displays LEADERSHIP in our industry and our community.
- Acts with INTEGRITY by being honest, trustworthy and doing the right thing.
- Displays TEAMWORK by committing to common goals based on open and honest communication.
- Delivers EXCELLENCE to our guests, our communities and to each other.
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