ROLE DESCRIPTION :
As a State Farm agent customer service team member with Justin Goodman agency, your primary responsibility will be to provide exceptional client experiences that contribute to the growth of our insurance agency.
Your attention to detail, excellent customer service skills, and passion for helping people will make you a perfect fit for this role.
You will play a vital role in resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members we serve.
We are excited to connect with individuals who are customer-focused, empathetic, and have a strong desire to make a positive impact.
For highly motivated candidates with a sales-oriented mindset, there will be opportunities for internal growth within the agency.
RESPONSIBILITIES :
- Respond to customer inquiries and provide them with policy information.
- Assist clients with policy changes and updates based on their needs.
- Process insurance claims and ensure timely follow-up with clients.
- Maintain accurate records of all customer interactions for future reference.
- Present insurance options to clients, effectively marketing the available choices.
QUALIFICATIONS :
- Excellent communication and interpersonal skills to effectively engage with clients.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Previous experience in customer service is preferred, as it will help you excel in this role.
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