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Job Title : Customer Service Representative
Location : Miami, FL
Company : Conxusime
Job Summary :
Conxusime is seeking a Customer Service Representative to join our team in Miami, FL. The successful candidate will handle client inquiries, provide accurate information, resolve issues, and ensure customer satisfaction.
Key Responsibilities :
- Respond to customer inquiries via phone, email, and chat.
- Resolve product or service problems by identifying the issue and recommending solutions.
- Provide detailed information about services and products.
- Maintain customer records and manage communication logs.
- Handle customer complaints and escalate complex issues as needed.
- High school diploma or equivalent.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks and work under pressure.
- Proficiency in Microsoft Office and CRM software.
Benefits :
- Competitive salary (estimated $35,000 - $45,000 annually based on experience).
- Health, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- 401(k) plan with company matching.
- Opportunities for career advancement.
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