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Customer Service Representative

Conxusime
Miami, FL, US
$35K-$45K a year
Full-time

Job Title : Customer Service Representative

Location : Miami, FL

Company : Conxusime

Job Summary :

Conxusime is seeking a Customer Service Representative to join our team in Miami, FL. The successful candidate will handle client inquiries, provide accurate information, resolve issues, and ensure customer satisfaction.

Key Responsibilities :

  • Respond to customer inquiries via phone, email, and chat.
  • Resolve product or service problems by identifying the issue and recommending solutions.
  • Provide detailed information about services and products.
  • Maintain customer records and manage communication logs.
  • Handle customer complaints and escalate complex issues as needed.
  • High school diploma or equivalent.
  • Strong communication skills, both verbal and written.
  • Ability to handle multiple tasks and work under pressure.
  • Proficiency in Microsoft Office and CRM software.

Benefits :

  • Competitive salary (estimated $35,000 - $45,000 annually based on experience).
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holidays.
  • 401(k) plan with company matching.
  • Opportunities for career advancement.
  • 6 days ago
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