The Role : Background, context, and vision for this role and why this role exists
As part of the Todd & Sargent IT Team, the IT Senior Administrator is responsible for managing and securing enterprise systems that support 150+ employees across both office and field operations. This advanced technical role ensures that our infrastructure (servers, networks, databases, and specialized technology) operates securely, reliably, and efficiently. Acting as a technical lead on complex projects, this role will play a key part in project planning and execution and provides critical support for high-performance CAD / BIM environments.
Beyond technical expertise, this role requires exceptional end-user customer service. This role is expected to support employees at every level with patience, clear communication, and a problem-solving mindset. By combining technical depth with customer focus and disciplined project management, the IT Senior Administrator ensures that technology at T&S is not just functional, but a seamless partner that creates environment of productivity, collaboration, and client delivery.
The What : What this role is responsible for.
Technical Expectations ()
Systems Administration
- Manage Windows Server, Active Directory, DNS, and DHCP services
- Administer VMware virtualization and enterprise storage systems
- Maintain SQL Server databases, including backup / recovery and optimization
- Apply security patches and updates across enterprise infrastructure
- Monitor and optimize system performance for CAD / BIM workloads
- Manage Microsoft 365 environment (Exchange Online, SharePoint, Teams)
Network Infrastructure
Manage enterprise network including switches, routers, and wireless systemsConfigure and maintain VPN solutions for remote and field accessImplement network security measures including firewalls and intrusion detectionOptimize network performance for large CAD / BIM file transfers and real-time collaborationCoordinate with ISPs and telecommunications providersSupport distributed field operations connectivity requirementsSecurity Implementation :
Deploy and maintain endpoint protection and security monitoring toolsSupport MXDR (Managed Extended Detection and Response) solution deployment and ongoing monitoringImplement access controls and permission management aligned with NIST and ISO 27001 frameworksConduct security audits and vulnerability assessmentsMaintain security documentation and incident response proceduresEnsure compliance with construction industry security standardsEnd-User Support & Customer Service
Provide clear communication with employees of all technical levelsModel best practices for customer service and coach junior staff in handling end-user supportAnticipate user needs, document solutions, and contribute to a growing IT knowledge baseBuild trust with employees by consistently delivering responsive, high-quality supportCAD / BIM Support
Manage Autodesk license server and network licensing infrastructureSupport high-performance workstation configurations and optimizationImplement CAD standards and template management systemsCoordinate with design teams on software deployments and updatesTroubleshoot complex CAD performance and compatibility issuesMaintain specialized engineering software environmentsIT Project Management
Plan, scope, and lead IT implementation projects, ensuring clear milestones, deliverables, and accountabilityCoordinate with vendors, contractors, and cross-functional teams to ensure successful project deliveryProvide accurate documentation, project updates, and post-implementation reviewsParticipate in IT strategy and planning to align projects with organizational prioritiesCollaborate with field operations on mobile / remote solutionsProvide after-hours support and emergency response when neededEffective Organization and Housekeeping of IT Hardware
Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access.Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up-to-date.Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment.The Who : (will insert all columns from matrix)
Qualifications :
Education : Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience
Experience : 5+ years progressive experience in enterprise IT administration
Technical Expertise :
Strong expertise in Windows Server, Active Directory, and network infrastructureExperience with virtualization technologies (VMware vSphere, Hyper-V)Solid understanding of cybersecurity principles and best practicesDatabase administration experience (SQL Server preferred)Qualifications
Experience in architecture / engineering or professional services environmentKnowledge of CAD / BIM software and high-performance workstation requirementsMicrosoft certifications (MCSA, MCSE, Azure Administrator, or equivalent)CompTIA Security+ or similar security certificationsExperience with backup and disaster recovery solutionsFamiliarity with compliance frameworks (ISO 27001, NIST 800-171)Understanding of construction industry workflows and technology needs