DUTIES AND RESPONSIBILITIES
- Plans delivery by organizing truck loads and routing schedules
- Calls external customers to coordinate deliveries and provide great customer service
- Works closely with drivers to ensure the load are handled in the most productive manner
- Communicates all manifests, add-ons or changes for loaders, drivers and customers
- Works closely with Supervisor and Team Leads to ensure accurate shipments
- Assist drivers with any questions, concerns or variances on their load
- Coordinate with line carriers to ensure on time delivery of product
- Notify internal customers of variances such as back orders or delays and respond to inquiries
- Record and update deliveries in Oracle (12) and Excel spreadsheets
- Ability to work independently with the skill to ascertain work-load priorities, define problems, collect data, establish facts and draw valid conclusions
- Verbal ability to effectively present information and respond to questions from co-workers, managers, and customers
- Ability to read, interpret and train others on documents such as shipping instructions and procedural manuals
- Ability to understand units of measure as applicable
- Must be proficient with computer system; able to navigate, enter, and manage data on computer systems (Excel, Word, Outlook)
Qualifications
- High School Diploma or GED
- 5 years clerical and / or customer service experience preferred
- 1-2 years of logistics or routing experience preferred
- 2+ years of shipping experience required
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