Customer Enablement Specialist

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties / Responsibilities :

• Maintains standard ATS processes for the customers’ and identifies opportunities for continuous process improvement.
• Communicates directly with assigned customers, maintaining positive relationships.
• Partners with new and expanding customers to ensure seamless platform setup.
• Processes user account requests and log-in credentials; receives, uploads, and validates client data, configures features, and delivers platform feature end-user training.
• Prepares, and presents standard metrics and process documentation to customer(s) and leadership.
• Works collaboratively with solutioning, installation, support, and training teams to enhance standards, service delivery, and documentation.
• Acts as escalation point for the customer during start up.

Knowledge, Skills, Abilities (KSAs), & Competencies :

Essential KSAs :

• Associates Degree, or equivalent experience and 1 year of related experience.
• Strong business acumen with an ability to represent a professional services organization.
• Excellent verbal and written communication skills.
• Strong presentation skills and an ability to engage and educate audiences.
• Ability to stay organized and problem solve in a fast-paced environment.

Desirable KSAs :

• Understanding of industrial manufacturing.
• Understanding of condition based monitoring platforms.
Competencies :
• Safety
• Safety
• Customer Focus
• Communications
• Interpersonal skills
• Task management
• Business Acumen

Physical Demands and Working Conditions :

While performing the duties of this job, the employee is regularly required to stand; walk; use hands / fingers to handle, or feel;

reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment.

The employee must occasionally lift and / or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision.

Work is typically performed in a moderately noisy business office.

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido.

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