Catering Specialist
Position Purpose
This position is responsible for the overall execution of daily catering responsibilities, while ensuring quality and timeliness of deliveries to our guests.
The associate must be knowledgeable of la Madeleine expectations and standards for guest service, quality and sanitation.
Additionally, this position will also be responsible for assisting the Catering Manager with marketing la Madeleine’s delivery business.
Essential Duties and Responsibilites
- Manage the catering order process and ensure every order is accurate.
- Deliver orders to residential and commercial guests using a personal and / or company vehicle.
- Act as a Brand Ambassador for la Madeleine - always professional, positive and courteous with guests.
- Knowledgeable of all menu items (permanent and seasonal), allowing the ability to describe products to guests and suggestively sell.
- Collect all order payments by following la Madeleine’s Cash Handling Guidelines and ensure accuracy of those transactions.
- Clean and maintain catering equipment vehicle and serving utensils.
- Resolve guest complaints and alert management staff to any elevated guest concerns.
- Assist non catering assignments as necessary and perform other duties as requested.
Qualification Standards
- Ability to perform in a fast paced environment, while maintaining a high level of guest service.
- Can clearly communicate with guests, along with having excellent listening skills.
- Legally authorized to operate a personal and / or company vehicle and licensed within the state of the bakery location.
- Proof of current coverage and ability to maintain vehicle liability insurance policy.
- Driver’s history reflecting no pattern of accidents or traffic violations.
- Able to pass recipe and food quality tests as required.
- Ability to stand and move for up to 6 hours at a time with frequent bending and lifting. Lifts and carries up to 25 lbs.
multiple times per shift.
Now Hiring Competitive Pay plus tip pool for Associates
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