Client Services Supervisor | Moving to End Sexual Assault Program

You will oversee the daily operations of Moving to End Sexual Assault’s (MESA) volunteer hotline, text line and provide on-going victim advocacy and case management to survivors of sexual violence.

As our MESA Client Services Specialist you will be in charge of the implementation of running the MESA hotline, text line, selecting and training volunteers for the hotline, providing on-going victim advocacy and case management to survivors of sexual violence.

Essential Functions :

• Coordinates and schedules coverage of the 24-hr hotline
• Recruits, trains, and provides supervision to MESA Hotline volunteers
• Manages the 40-hour MESA hotline training program and coordinates schedules with staff, guest presenters, and volunteers as needed (at least two times per year)
• Determines appropriate level of skills needed to fulfill identified volunteer positions within MESA
• Coordinates the logistical aspects of MESA’s Hotline program including orientation, training, scheduling, and providing ongoing guidance
• Seeks opportunities, plans, and participates in activities to recruit volunteers for MESA
• Provides guidance, feedback, and supervision to volunteers
• Plans and coordinates volunteer appreciation event within allocated budget
• Track hotline and volunteer statistics for monthly, quarterly, and annual reports
• Provides outreach, case management, support services, and legal advocacy to sexual assault survivors and their significant others
• Maintains case load of clients requiring short term case management
• Maintains face to face, phone, and email contact with clients in order to facilitate progress toward recovery through resource development
• Attends multi-agency case consultations and facilitates referrals to other organizations
• Provides training to agencies in the community on MESA services
• Supports and provides training for MESA’s Prevention Education Program
• Meets defined individual and department goals, activity metrics and Key Performance Indicators
• Promotes, supports and demonstrates MHP’s mission, vision and values through both behavior and job performance and adheres to policies, procedures, Compliance Plan and Standards of Conduct on a day to day basis
• Effectively interacts and communicates with other MHP staff / clients / customers / partners / etc.
• Regular and consistent attendance is required to perform other essential functions of the job
• Other duties as assigned

Supervisory Duties :

• Supervises or oversees a program
• Provides supervision to staff and volunteers on a routine and frequent basis, specifically through the lens of a recovery orientation, to ensure high quality, effective and efficient services as well as accurate and timely documentation.
• Demonstrates awareness, support, and appreciation for cultural and diversity issues
• Motivates and values staff around performance excellence, professional development, and participation in important MHP meetings and committees
• May be responsible for recommending and managing program budget. Responsible for cost-effective utilization of MHP resources
• Establishes and clarifies expectations, provides on-going coaching, feedback, and administers the annual performance review process with employees
• Manages performance concerns as applicable under the direction of the program director
• Regularly assesses staff and volunteers and provides appropriate training to assure solid job performance
• Identifies training needs and provides / arranges training on relevant topics necessary to an effective and efficient functioning of team

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are proud to be an equal opportunity workplace.

As a condition of employment, you will be required to receive the COVID-19 vaccination (and any subsequent boosters) and the annual influenza vaccine.

Medical exemptions or religious accommodations may be requested.

What We Need :

• Master’s Degree in Social Work required
• Three (3+) years’ experience supervising, and training volunteers
• Previous experience in sexual assault treatment

This position will be posted, at minimum, until 7 / 5 / 24 and may remain open until a sufficient candidate pool has been collected.