Customer Success Agent

Job Description

Job Description

We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. In this Contract-to-permanent role, you will be instrumental in ensuring our customers achieve maximum value from our services while delivering exceptional experiences. This position is ideal for someone who thrives in a fast-paced, high-volume call center environment and enjoys building successful partnerships with customers.

Responsibilities :

• Handle inbound customer interactions with urgency, aiming to meet a daily call target of 85 calls.
• Advocate for customers by tailoring their experiences to ensure minimal effort and satisfaction.
• Analyze customer concerns independently and provide timely, effective solutions.
• Utilize troubleshooting skills and self-help tools to address technical issues.
• Demonstrate strong knowledge of Milwaukee products and services to resolve inquiries effectively.
• Collaborate cross-functionally with support teams to ensure one-call resolutions.
• Exhibit agility in addressing customer needs across various channels and adapting to dynamic situations.
• Maintain accurate records of customer interactions and solutions through data entry systems.
• Uphold professionalism and responsiveness in all communications to foster long-term customer relationships.
• Minimum of 3 years of experience in customer service, preferably in a high-volume call center environment.
• Proficiency in call center operations and metrics, with the ability to manage fast-paced workflows.
• Strong skills in resolving customer complaints and delivering success stories.
• Competence in computer data entry and typing with attention to detail.
• Familiarity with Microsoft Teams, Word, Outlook, and Excel.
• Proven ability to troubleshoot technical issues independently.
• Excellent communication skills and the ability to work collaboratively across teams.
• Demonstrated ability to prioritize tasks and manage time effectively in a demanding environment.