Vacancy NameAccount Manager - AmericasVacancy ReferenceVN2268Location CountryUnited StatesLocation CityNew YorkDescriptionAccount Manager - USA
Location - New York
Salary - Up to $110,000 dependent on experience + Commission
SmartStream is looking for an Account Manager responsible for the retention and growth of client accounts in USA.
This individual will work closely with the Head of Account Management to develop and implement strategies that drive revenue growth, increase customer satisfaction, and improve overall customer experience.
This person will prioritise key accounts, develop large account management plans and work with multifunctional teams at Smartstream to ensure clients maximise their investment in our technology.
This role will need to interface with :
Sales executives, presales and regional managers,
Product Managers, PS, Support, Delivery engagement,
Managed services and OnDemand
SPO,
Commercial review and finance
External strategic partners
This role will be focused on retaining existing accounts but also greatly improving adoption of our other SmartStream solutions within the USA client base.
The role reports into the Head of Account Management.Job ResponsibilitiesThis person will prioritise key accounts, develop large account management plans and work with multifunctional teams at Smartstream to ensure clients maximise their investment in our technology.
This role will need to interface with :
Sales executives, presales and regional managers,
Product Managers, PS, Support, Delivery engagement,
Managed services and OnDemand
SPO,
Commercial review and finance
External strategic partners
Reporting into the Head of Account Management, this role will be focused on retaining existing accounts but also greatly improving adoption of our other SmartStream solutions within the USA client base.
Key duties and accountabilities of the role will include;
Develop and nurture strong relationships with assigned clients in Asia.
Understand client objectives, challenges, and goals to provide personalized support and solutions.
Collaborate with internal teams, including sales, product development, and customer support, to ensure client success and satisfaction.
Proactively identify and address client concerns, anticipating and mitigating potential issues.
Advocate for client feedback, working with the company to implement improvements and new features.
Stay current with industry trends and developments to offer informed insights and recommendations to clients.
Provide training and onboarding for new clients, ensuring they are proficient in using our technology.
Manage client accounts, including contract renewals, billing, and revenue growth.
Maintain accurate records of client interactions and activities in the CRM system.
Maintain comprehensive account management plans and information on your clients commercial and contractual status.
Regularly assess and report on key performance indicators (KPIs) to demonstrate value and ROI to clients.
Contribute to the company's mission of delivering exceptional technology solutions and services.Key Skills
- 8+ years proven experience in account management or a related role within the financial technology industry.
- Strong communication and presentation skills.
- Ability to work independently and as part of a collaborative team.
- Excellent problem-solving abilities and a proactive self-starter approach.
- Familiarity with Salesforce software and Microsoft Office Suite.
- Willingness to travel occasionally within the region.
- Fluent in English (additional languages a plus).
- Experience working in financial services / Technology sector.
- Experienced working with multifunctional teams to deliver enterprise software engagements.
- Experience working with on premise and cloud technologies
- Ability to think strategically and develop customized solutions that align with the client's needsDesirable Skills
- Some competency with product management for project delivery and maintaining and developing technical roadmaps.
- Able to communicate technical concepts when it comes to technical upgrades, migrations and cloud technology.
- Some experience selling BPO and managed services offerings.Qualifications
- Experience in account management or a related role within the financial technology industry.ExperienceEmployment TypePermanentBenefitsCompany pension scheme matching up to 5% of salary
Private medical insurance
Dental and vision coverage
Life assurance
Short-term and long-term disability coverage
Opportunities for professional development and growth within the company.
A supportive and dynamic work environment with a focus on innovation.
The chance to work with leading technology solutions in a rapidly evolving industry.Equality StatementSmartStream is an equal opportunities employer.
We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.
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