Description :
Drives retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, to help fund the Goodwill mission of ending unemployment.
Responsible for entire store production, directly leading Assistant Store Manager(s), Production Team, and Donation Attendants.
Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.
Essential Duties and Responsibilities :
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
- Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
- Ensures payroll costs and operating costs are managed to budget.
- Ensures Team Members deliver excellent customer service to donors and customers.
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Partners with community businesses and organizations to promote Goodwill mission.
- Maintains regular and consistent in-person attendance.
- Serves as a Goodwill ambassador to the community.
- Transfers to different stores at any given moment due to business needs.
- Covers shifts at different stores at any moment due to business needs.
- Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
- Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
- Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
- Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
- Ensures that Team Members are operating per company standards and procedures.
- Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
- Transfers to different stores at any time due to business needs.
- Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
- Builds a high-performing team.
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
- Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
- Plays critical role in driving company culture change efforts and change management processes.
- Models Goodwill Core Values Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills) :
- High School Diploma or equivalent
- Two years’ work experience in Retail Management, preferably thrift
- One-year customer service experience
- Proficient in Microsoft Office Suite
- Valid drivers’ license and clean MVR
- Ability to pass a background check and drug screen, where applicable for position
- Ability to speak and read English proficiently
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following :
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings!
Store Manager in Training
Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members. Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, hel...
Store Manager in Training
Our team of people, that support your growth toward your leadership career include: your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach. The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for ...
Store Manager in Training
Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees. Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer. Schedule emp...
Manager-In-Training
Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc. Strive for continuous growth by setting goals, prioritizing work, and analyzing business performance. Empower team ...
Manager In Training Full-Time
The Manager in Training assumes supervisory control in the Store Manager’s absence and is trained in the Store Manager’s Responsibilities. Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising,...
External Manager In Training
Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees. Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer. Schedule emp...
Manager in Training Full time
The Manager in Training assumes supervisory control in the Store Manager’s absence and is trained in the Store Manager’s Responsibilities. Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising,...
External Manager in Training
Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees. Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer. Schedule emp...
Store Manager Candidate In Florence, Al
Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise...
General Manager in Training (Relocation Required)
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. In short, Our Management Training program leverages your existing l...