Job Type Full-time Description
We are looking for a full-time Dental Patient Coordinator at Mile High Denture and Implant Center in Lakewood, CO. We’re the original all-in-one dental and implant center serving Colorado and have been locally owned and operated since 1979.
We have an onsite dental lab, a 3-D CT scanner, and a team of dental and implant specialists dedicated to changing our patient's lives.
We seek a polished and professional Dental Patient Coordinator to help us deliver a distinctive experience to each patient from start to finish.
The Dental Patient Coordinator's primary role is to manage a smooth end-to-end experience. This role would include optimizing doctors’ schedules by scheduling patients' treatment according to pre-set templates or doctors' instructions.
We are a fast-paced office that goes above and beyond for our patients, and we seek a dynamic, self-motivated individual who can fulfill these expectations.
Responsibilities include :
- Delivering an outstanding customer experience
- Optimizing the Doctors’ schedules
- Managing our technology-driven patient recall system (e.g., automated pre-recorded calling systems, automated e-mail, and text messaging systems)
- Answering phones in a friendly manner
- Ensuring new patients are given priority on the schedule and appropriately noted on the schedule
- Making sure emergency patients are offered immediate attention
- Maintaining a short notice call list to use in case of cancellations
- Keep patients accurately informed and comforted about the expected wait time (e.g., focus your attention on putting them at ease and feeling welcomed)
- Check and return all voice messages on the same day
Full-time employees are eligible for medical, dental, vision, PTO, holiday pay, life insurance, daily bonuses, employee assistance programs, and matching 401k.
Requirements
- One or more years in a dental front office, specialty is preferred but is not required
- Bilingual in Spanish preferred
- Experience with Denticon is a plus but is not required
- Attention to detail
- Must be reliable and punctual with the ability to work a full-time schedule
Salary Description 20-25 / hr
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