Job Description
Do you have excellent leadership skills with the ability to deliver initiatives with the highest level of quality? If so, this is the role for you.
As a Business Analysis Associate II, you will manage others, and direct overall team activities, monitor performance, and end to end Change Management for all of Fraud Consumer Protection Services (FCPS) Operations.
Additionally, you will manage intake and assessment of internal / external changes for the business, ensuring upstream / downstream change impacts are coordinated.
You will also represent the business for tasks / projects with Operational Demand Management and Knowledge Management teams.
Job Responsibilities :
- Maintain constant focus on customer service and all process flows that lead to delivering best in class service.
- Assign work and sets workflow priorities, tracking unit's performance and monitoring daily business
- Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully.
- Value continuous learning by fostering a climate for the learning and development of self and others
- Demonstrate the ability to act in a decisive, urgent and committed way to achieve results.
- Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
- Assess the efficiency and productivity of internal staff and make recommendations for improvement
- Present findings to Senior Leadership in the form of reports, and presentations written, and verbal
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
- Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedure.
Required Qualifications, Capabilities and Skills :
- 5+ years' work experience in people leadership
- Bachelor's Degree or equivalent degree or equivalent work experience
- Proven ability to lead, coach, and mentor at all position levels
- Ability to consistently maintain high performance level especially in stressful situations
- Strong interpersonal skills with the ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience.
- Ability to identify ways to support inclusion and diversity.
- Proven ability to execute multiple projects (or multiple components of projects), including owning core tasks, more complex areas and challenging workloads on successive assignments
Preferred Qualifications, Capabilities and Skills :
- Experience in leading other Business Analysts
- In depth knowledge of business operations processes, control related activities, or data analysis.
- Good working knowledge of the Change Management structure
- Experience participating in process improvement initiatives or system implementations is
- Strong and effective written and verbal communication skills
- Ability to creatively challenge current state processes and ideate solutions to challenges
- Ability to break-down complex problems into workable components, including the ability to present results effectively to senior leadership and regulators
- Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer / Disability / Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.
Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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