Purpose :
The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner;
and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.
Responsibilities :
- Efficiently schedule non-medically necessary transportation for eligible clients / consumers as designated by the UPMC Health Plan
- Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
- Receive emergency calls and process appropriately
- Provide exceptional customer service according to UPMC policies and procedures
- Receive and document medical command reports and notify the emergency department
- Monitor hospital alarm systems
- Coordinate medical command requests from paramedic to physician and document the request
- Process incoming calls
- Document all information in the Zoll RightCad system
- Efficiently process medically necessary patient transportation requests on a timely basis.
- Receive hospital condition codes and send out notification page per policy and procedure
- Perform hospital operator duties on the overnight shift
- High school graduate or equivalent required.
- Must possess strong computer skills.
- Current or prior EMS experience required.
- Ability to multitask. Must possess good communication skills.
Licensure, Certifications, and Clearances :
- Current EMT or paramedic certification preferred
- Act 34
UPMC is an Equal Opportunity Employer / Disability / Veteran
EMS Communications Specialist
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