We are seeking an Application Support Engineer / Application Support Analyst for a large financial services client located in Montvale, NJ.
Position Title : Application Support Engineer
Position Type : Long-Term Contract / Contract-to-Hire
Location : Montvale, NJ - Hybrid On-Site Schedule
Target Hourly Rate : $60 / Hr W2 (W2 Only)
Job Description :
In this role, you will be responsible for providing technical support and maintenance for software applications. This role involves troubleshooting issues, ensuring smooth operation of applications, and assisting users.
The Application Support Engineer will collaborate with various teams, including development, IT, and customer support, to resolve application-related problems and enhance user experience.
Key Competencies :
- Technical Expertise : Deep understanding of software applications, databases, and IT infrastructure.
- Analytical Skills : Ability to analyze complex issues and identify root causes.
- Communication : Clear and effective communication with both technical and non-technical stakeholders.
- Customer Service : Strong commitment to providing excellent user support and service.
- Teamwork : Collaborative approach to working with cross-functional teams.
- Adaptability : Ability to adapt to changing priorities and technologies.
Job Functions :
- Incident Management
- Troubleshooting & Problem Resolution
- System Monitoring & Maintenance
- User Support & Training
- Collaboration & Communication
- Continuous Improvement
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