Resident Technician - CLAAS IOWA

Company : CLAAS IOWA

Location : NORTHWEST IOWA

Start Date : 11 / 20 / 2023

Professional Level : Professionals

Key Area : After Sales

THIS IS A FIELD POSITION BASED IN NORTHWEST IOWA. MUST BE ELIGIBLE TO WORK IN THE U.S.

CLAAS of America is located in the heart of the Midwest's corn and wheat belts in Omaha. We have people throughout North America as well as Columbus, Indiana, where we have our parts distribution center.

As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together with our sales partners, we offer local expertise enabling farmers to be the best in their fields.

Your role on our team :

CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop).

This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. The position acts autonomously within company guardrails with an entrepreneurial spirit and represents the CLAAS brand as an ambassador.

All Resident Technicians will be provided with fully-equipped service trucks.

Responsible for performing complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment;

in-shop repairs will need to be completed according to business needs.

• Reviews and explains any maintenance, repair, or other service concerns directly to the customer and documents on work order.
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.
• Supports Machinery Set-Up and Adjustments.
• Promotes and sells service programs directly to assigned customers.
• Maintains current mechanical and technical knowledge of CLAAS and competitive products.
• Completes all reports and forms required in conjunction with work assignments timely and proficiently. Including accounting for time and material used in performing assigned duties.
• In collaboration with our Technical Support Center, schedule daily work assignments.
• Extensive working hours may be required in peak times under changing environments.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.

Note : This position includes frequent travel by auto; a valid driver’s license with a verifiably safe driving history is required.

Position may require overnight travel and weekend or evening work during peak seasons.

Your profile :

• 3+ years’ experience in a field service technician / engineering role working on agricultural equipment.
• Prior experience in high visibility customer facing role required incl. troubleshooting methods and tools.
• Working knowledge of CLAAS equipment and parts, a plus.
• Independent in completing assigned tasks and solid ad-hoc decision making competences.
• Must be able to work efficiently and autonomously.
• High affinity to always put the customer and their needs first; ability to make sound recommendations on service and maintenance work for CLAAS equipment.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to read and interpret parts and machine schematics.
• Ability to travel within region and to be able to work with limited supervision.
• Ability to safely operate large machinery.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.

We look forward to your application.

Your contact from our CLAAS Recruiting Team

Michelle Schefcik

CLAAS IOWA

[email protected]

Here you can gain exciting insights into the international working world of our family-owned company :