Job Description : Max payrate / hr
Max payrate / hr
Candidates must be commutable to Tampa, FL.
days in office, days working from home - Will likely be Tuesday Wednesday in-office.
Training :
weeks of training. Same hybrid schedule.
Experience :
- Years of experience as business liaison (relationship management for example.)
- Must be proficient in Excel
- Attention to detail Client Services :
- Fast paced
- Fast paced
- High Demand
- Mailbox management
- Outbound calls to brokers, groups, etc.
- Relationship maintenance
- Must have strong written and oral communication skills
Problem Solving :
Address and resolve customer inquiries and issues promptly.
Implement effective solutions to improve customer satisfaction.
Collaborate with partners by setting up meetings and ensuring the correct parties are involved
Providing Excellent Customer Care :
Build and maintain relationships with your groups, brokers and internal partners
Ensure all customer interactions are handled with the highest level of care and professionalism.
Foster a customer-first mindset within the team.
Effective written and oral communication
Communication and Time Management :
Maintain clear, concise, professional and friendly communication with clients
Ensure that all tasks are completed in a timely manner and that deadlines are being met
Organizing your day and prioritizing tasks
Alleviate emails by proactively calling clients to nurture relationships and solve for issue
Customer Service Team Leads :
Serve as a role model and leader for peers
Covers for Supervisor in the event of their absence.
Ensure team members are aligned with company goals and customer service standards.
Resolving Escalated Customer Issues :
Handle escalated customer complaints and issues with professionalism and efficiency.
Work towards a satisfactory resolution for both the customer and the company.
Billing reconciliation
Project manager / full ownership for assignments :
Items that require multiple days of TLC.
First level of escalation review Mini AM
mass enrollment changes, group changes that include block change for a broker
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