Quality Assurance Analyst

Job Description

Job Description

Our Mission

Preparing Our Community to Meet Life’s challenges.

We help everyone who comes to our door with resources for both immediate needs and long-term goals.

Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability.

Come join our team!

When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service.

Some of our employees have celebrated more than twenty + years of service. You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc.

We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful.

Most of our employees started in entry level positions and have been promoted throughout their career.

BENEFITS

401K with a matching employer contribution, medical, dental, vision, HSA Spending Accounts, Life Insurance, Short-Term Disability (STD) / Long- Term Disability (LTD), and an Employee Assistance Program.

Eligible employees are also able to participate in agency sponsored educational opportunities. Eligible employees receive ten paid vacation days, six sick paid days annually, and two personal days paid annually and 14 paid holidays.

JOB DETAILS

POSITION TITLE : Quality Assurance Analyst

DEPARTMENT : Quality Assurance Analyst

FLSA STATUS : Exempt

REPORTS TO : Quality Assurance Director

GENERAL DESCRIPTION OF DUTIES

Responsible for supporting CRT’s compliance with agency standards / systems, funder, regulations and / or accrediting body regulations.

Supports an agency quality assurance system and team that promotes high program standards, excellence and client satisfaction.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.

It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Monitor / audit programs and processes in accordance with agency, funder, accrediting, licensing and / or regulatory requirements.
• Assists administrative and program departments with funding and government regulations, contract requirements, agency policies and standards.
• Coordinates and prepares programs for funder and accrediting body monitoring evaluation and audits. Participates in internal and external monitoring and quality audits.
• Conducts routine internal audits and reviews to ensure ongoing and effective compliance.
• Works with agency leadership to improve internal controls and compliance.
• Provides written and verbal reports on compliance status.
• Remain knowledgeable about program, funder and accrediting standards to ensure compliance.
• Provide technical and administrative support for the Quality Assurance Department.
• Conducts program audits and case file reviews of CRT’s STEPs Case Management and CAPTAIN Energy Assistance systems to monitor data quality and accuracy.
• Work with program managers and supervisors to implement corrective action plans supporting the data quality in the STEPs Case Management system and CAPTAIN Energy Assistance system.
• Assists with orientation and in-service training to staff on the use of the STEPs Case Management system
• Assists with monitoring and review of data collection processes to ensure quality data. Documents that data collection processes and data entry are being implemented according to agency standards.

Prepares and develops reports and analysis of data.

• Provide administrative support to program and administrative staff related to multiple agency data systems, including but not limited to case management system and Energy Assistance.
• Coordinate annual agency risk assessment. Provide support to management in identifying and addressing risks identified.
• Assists the Director with the formulation, implementation and monitoring of corrective actions to ensure program improvement including but not limited to policy / procedure development and review;

systems development and review; and tracking the implementation of corrective actions providing follow-up as needed with program staff.

Assists in the development of how-to manuals including reviewing and revising program and agency policies and procedures.

Create new policies and procedures, as needed.

Ability to work flexible hours including evening and weekends as necessary.

ADDITIONAL JOB FUNCTIONS

Perform all other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

Education : Bachelor’s degree in Human Services, Social Work, Public Policy or related field. A combination of education and experience may be considered.

Experience : Three (3) year of’ experience in a public or non-profit social services or public health agency performing work in one or more of the following areas : regulatory compliance, quality assurance, case management, or health or social services information management.

Skills : Must be detailed oriented, able to work independently, and with others from various economic educational background and racial / ethnic, have excellent verbal and written skills, be an effective communicator.

Must have Internet research skills and ability to learn funder specific software. Prioritize work and meet deadlines. Recognize and maintain the confidentiality of all materials in the work setting.

Proficiency in Microsoft Office applications (i.e. MS Word, MS Access and MS Excel).

Driving Requirement : YES Agency Vehicle : NO Employee’s Own Vehicle : YES

Active driver license in good standing required upon hire and throughout employment. Some use of personal vehicle required.

ADA COMPLIANCE

Physical Ability : Tasks involve sedentary to light work, involving some reaching, handling, fingering and / or feeling of objects and materials.

Sensory Requirements : Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors : Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals / wildlife, toxic / poisonous agents, violence, disease, or pathogenic substances.