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Customer Service Coordinator

VirtualVocations
Oakland, California, United States
Full-time

A company is looking for a Customer Service Coordinator to manage day-to-day operations for eCommerce customers.Key ResponsibilitiesInteract with clients and Customer Success Manager to resolve issuesMonitor key performance indicators and conduct root cause analysisPrepare reports and support client account reviewsRequired QualificationsBachelor's degree in Business, Logistics, or TransportationTwo years or more of industry-related experienceTwo years or more of experience in fulfillment and logisticsWorking knowledge of FBAP, TIS, ROL, and TM systemsKnowledge in statistical and transportation analysis tools such as Minilab, SAS, and Metlab

5 days ago
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