Job Description
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES ( include, but are not limited to, the following)
- Answers all telephone calls promptly in a polite and professional manner
- Schedules appointments for patients and / or routes inquiries and calls as necessary
- Schedules new patient and follow-up
- Captures and enters accurate patient demographic information into Athena
- Reviews appointment information; date, time, location and provider name with patient
- Reminds patient of MedLink's no call / no show policy when scheduling appointments
- Verifies insurance including MCD / MCR and prepares third party insurance forms
- Maintains accurate and confidential patient records following HIPPA guidelines and regulations
- Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
- Acts as a liaison for the patient and the Patient Service Center
- Directs calls to other departments and health centers as needed
- Uses sound judgement in handling calls
- Knowledge of when to escalate calls Patient Service Center Supervisor
- Immediately reports issues of complaints and / or irate patients to Patient Service Center Supervisor
- Makes reminder calls for appointments as requested
- Makes calls to reschedule appointments when necessary
- Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed
- Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and / or program documentation
- Works with Chronic Care Management staff to refer patients as needed
- Makes calls to patients that have no showed an appointment.
- Reschedules and / or bills patients that have a no show appointment.
- Makes calls to schedule patients that are due for annual well checks and / or well child visits.
- Participate in team and staff meetings as required or requested
- Other duties as assigned
EDUCATION and / or EXPERIENCE
- Preferred graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.
- Strong verbal and written communication skills
- Extremely dedicated in providing outstanding customer / patient service
- Excellent organizational skills and attention to detail
Job Posted by ApplicantPro
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