Customer Service III

KYYBA Inc
North Chicago, IL, US
$18-$20 an hour
Full-time

Job Title : Customer Service III

Contract Duration : 6 months W2 contract - Potential extensions based on performance and business needs

Pay Range : $18-$20 / hr

Work Location : North Chicago, IL Hybrid (3 days in office, 2 days remote) will need to coordinate with current dept to ensure coverage

Job Description :

  • Call on 3rd parties to ensure that changes being made to Vendor / Customer records are valid and legitimate requests and not fraudulent attempts
  • Conducting research using the internet and internal systems and placing calls to 3rd parties to get verbal confirmations in order to vet the requests.
  • Significant interaction with internal and external parties.

Requirements :

  • Bachelors Degree preferred (Degree not required, but articulate, strong communication skills, written and verbal, a must)
  • Basic Excel, Outlook
  • Strong verbal and written communication skills. Confidence when speaking not hesitant to make calls
  • Ability to follow directions / scripts
  • Ability to work independently - proper training will be provided
  • Computer savvy primarily Excel and Outlook
  • 8 days ago
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