IT User Support Technician Senior (4258)

JOB GOAL :

To assist in the support and resolution for critical district systems, while working with the Central IT Team to continually promote a safe and efficient learning environment for students and faculty.

QUALIFICATIONS :

• Ensure all district technology devices are up to date and protected using WSUS, Sophos Central AV and other applications.
• Ability to troubleshoot network and computer problems using command line tools, DHCP and DNS.
• Maintain computer carts to information technology standards and ensure all devices are ready for use.
• Experience imaging machines and moving and managing user profiles and files.
• Working knowledge of remote server administration tools (RSAT)
• Installation and troubleshooting experience with network printers and print servers.
• Manage inventory and keep IDFs and MDFs organized.
• Troubleshooting experience with VOIP phones, fax machines and other devices.
• Basic knowledge of Microsoft Office and Google Suites.
• Be able to diagnose slowness or other computer issues related to PUAs, malware, viruses and other potential causes.
• Knowledge of structured cabling systems. Ability to terminate and diagnose cabling problems.
• Provide escalation support for computer technicians and other support personnel.
• An associate’s degree in an IT related field of study or two years of IT field experience is required. CompTIA certifications such as A+ or Network + is a plus.
• Ability to maintain effective working relationships with coworkers, administrators and stakeholders.
• Experience with sensitive and confidential documents and information.
• Must pass a background check.
• Must obtain an Arizona IVP Fingerprint Clearance Card
• A valid Arizona state driver’s license is required.

TERMS OF EMPLOYMENT : 261 Days; 12 Months

COMPENSATION : $22.86 - $26.97

BENEFITS : As per policy GDD

REPORTS TO : Director of Information Technology

HOURS : 40 hours per week - Monday-Friday

Classification : Hourly, Non-exempt

PERFORMANCE RESPONSIBILITIES :

Responsibilities shall include, but not be limited to, the following :

• Work a flexible schedule to accomplish the duties of the position.
• Work throughout all district sites efficiently with minimal disruption to learning.
• Prioritize network support needs and accomplish the work in a timely manner.
• Inform staff and technicians about hardware / software issues in non-technical terms as needed.
• Maintain a high degree of confidentiality with school district records and technology data.
• Ability to lift, push, pull, and move 25 lbs.
• Performs all other duties as assigned by the Information Technology Director

PHYSICAL DEMANDS :

While performing the duties of this job, the employee is regularly required to sit, talk and hear and smell. The employee frequently is required to walk;

use hands and fingers; and reach with hands and arms. The employee is frequently required to sit; climb or balance; and bend, stoop, kneel or crouch

Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and extreme heat.

The employee is occasionally exposed to wet and / or humid conditions; toxic or caustic chemicals; risk of electrical shock and vibration.

The noise level in the work environment is usually moderate.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.