Care Coach

Job Description

Job Description

Description :

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider.

By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms.

We focus on whole-person health physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston.

We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.

• HEARD : Our care starts with listening well to build relationships and trust.?
• UNDERSTOOD : We offer an experience recognizing every patient's history and background.?
• IN CONTROL : We provide one place for all primary care needs for the whole family.?
• ACTIVELY SUPPORTED : We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
• SEEN : We honor the entirety of who each patient is and care for them at the highest level.

If you are looking for a rewarding medical career, we look forward to hearing from you!

We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

JOB SUMMARY :

The Care Coach, a nationally certified medical assistant, engages directly with patients through one-on-one encounters and group sessions.

Their primary role is to support patients in managing their chronic conditions and achieving their established care plan goals.

DUTIES AND RESPONSIBILITIES :

• Conduct face-to-face visits with patients to promote and reinforce established care plan goals, including education on lifestyle modifications.
• Collaborate with the Care Educator Nurse to discuss cases and ensure the closure of patient care gaps.
• Identify and attend to same-day patients who can benefit from participation in the care education program.
• Facilitate patient group workshops as coordinated by the Care Program Nurse Manager.
• Accurately document patient information within the Electronic Medical Record (EMR) system.
• Participate in health fairs and other events aimed at promoting health within the community.
• Fulfill any additional duties assigned by the Care Program Nurse Manager.

Requirements :

• National certification as a medical assistant.
• CPR / BLS required.
• Two years of medical assistant experience preferred.
• Bilingual (fluency in speaking Spanish) is preferred.
• Strong interpersonal skills and ability to engage effectively with patients.
• Knowledge of chronic condition management and lifestyle modification techniques.
• Proficiency in documenting patient information in an EMR system. Epic experience highly preferred.
• Ability to collaborate effectively within a multidisciplinary team.
• Flexibility to adapt to changing priorities and patient needs.

BENEFITS :

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Discounts and perks on gym memberships, shopping, travel, recreation, and more

FINANCIAL GROWTH

• 401(k) with a company match
• Rewarding employee referral bonuses

WORK / LIFE BALANCE

• Generous paid time off policy that increases with tenure
• Nine paid company holidays + three Diversity Days
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
• Potential to work hybrid or remote and / or create a flexible work schedule (role specific)

JOB SATISFACTION & ADVANCEMENT

• Clear career advancement and growth pathways
• Continuous education opportunities
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
• Company-wide socials and gatherings

Dress for Your Day" policy

An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture

Benefits may be subjected to an applicable waiting period.