Manager II Fire (Social Media)

DETROIT FIRE DEPARTMENT

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

MANAGER II - FIRE

SOCIAL MEDIA)

Under general supervision, directs, plans, manages, coordinates, and administers the programs and activities of a major functional group or essential service area of a city department.

An employee in this class is accountable and responsible for these programs and activities.

Essential Duties and Responsibilities

may perform other duties as assigned)

• Manages the methods, procedures, work flow, priorities, and operations of an agency major service function, or activity.
• Establishes or implements service goals, measurements, and performance standards aligned with agency’s governance goals.
• Individually, and through designated managers, coordinates the work of several units or sections in accomplishing objectives.
• Evaluates the efficiency of designated processes, methods, procedures, and policies to identify critical areas for improvement.
• Drives engagement and builds the department's online community.
• Manages content strategy, tracks performance metrics, and stays ahead of social media trends.
• Aligns operational goals with the department's strategic plan and coordinates their implementation and evaluation.
• Implements new techniques, procedures, processes, and workable solutions to accomplish organizational strategies.
• Manages social media channels to enhance brand visibility and audience engagement.
• Creates and schedules content, monitors analytics, and adjusts strategies to align with performance goals.
• Stays current with social media trends and best practices.
• Collaborates with internal teams to ensure cohesive messaging across platforms.
• Manages and evaluates effects of process improvement initiatives.
• Administers the implementation and management of special programs and projects.
• Leads joint activities with other division managers and department representatives to address service concerns.
• Implements and evaluates plans to resolve organizational and operational problems.
• Develops workforce through staff planning, succession and progression planning, coaching and counseling, collaboration with employees on career paths, and competency development.
• Evaluates employee performance through collaboration on assignments and projects and review of results.
• Confers with employees on questions and concerns of performance, attendance, conduct, and changes to policies and procedures.
• Prepares and monitors an annual budget.
• Supervises the preparation of analytical and statistical reports.

Minimum Requirements

• Bachelor’s degree in a related field of study.
• Certain positions may prefer, or require, a Master’s Degree.
• Four (4) years of work-related experience that includes four (4) years of professional administrative experience directly related to the specified position, including line supervisory or team leader responsibility and authority.

Equivalency

Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

Evaluation Plan

• Interview : 70%
• Evaluation of Training, Experience & Personal Qualifications : 30%
• Total of Interview and Evaluation T.E.P : 100%

Additional Points

• Veteran Points : 0 15 points
• Detroit Residency Credit : 15 points

Knowledge, Skills, and Abilities

• Knowledge of generally accepted methodologies used in the function managed.
• Knowledge of laws, policies, and procedures that affect the function managed.
• Knowledge of capabilities and applications of information technology that support function.
• Knowledge of contemporary financial management concepts and best practices.
• Knowledge of quality management and process improvement principles.
• Skill in project management.
• Skill in analyzing information to make effective and economical decisions.
• Skill in implementing service delivery procedures.
• Ability to implement strategic financial management plans.
• Ability to bring focus and perspective to group and team projects.
• Ability to respond to workplace dynamics in a timely, visionary and pro-active manner.
• Ability to plan and manage budgets.
• Ability to proficiently use standard office and pertinent specialized software.
• Ability to interpret and analyze financial statistical data.
• Ability to manage multiple priorities.
• Ability to manage effectively as a team leader.
• Ability to make effective and timely decisions with insufficient information.
• Ability to acquire additional training and knowledge of contemporary principles and best practices of function managed.

Physical Demands

Work is sedentary to light.

Work Environment

Work is performed in a typical office environment with exposure to computer monitors. Some assignments require site visits and occasional travel.

The above statements reflect the general nature and level of work performed by employees assigned to this class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification.

Essential duties may vary from position to position.

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